About the role

Account Services Retail Lead with bilingual English/French managing online eCommerce stores and retail locations. Ensure profitability and exceptional customer experiences across Canada.

Responsibilities

Own the success of a $4–8M book of online program business, driving year-over-year growth and profitability.
Lead and manage operations for multiple SPP retail boutique locations, including staffing, training, scheduling, associate performance, and retention.
Partner with Sales to develop and execute account strategies, including business plans, client calendars, inventory strategies, and marketing initiatives.
Act as the primary client contact for assigned programs, building strong, trusted relationships.
Ensure programs meet launch dates, margin targets, SKU counts, and budget expectations.
Manage inventory, purchasing, and merchandising strategies across both online stores and retail boutiques.
Oversee project management activities, ensuring timelines, deliverables, and internal coordination are met.
Forecast sales, manage store expense budgets, and produce sales and merchandise reporting.
Lead, coach, and develop a team of Account Services and Retail associates, fostering a culture of collaboration, accountability, and continuous improvement.
Travel as required to support client meetings, site sales, supplier visits, and retail locations.

Bilingual fluency in English and French.
A strong people leader with the ability to hire, coach, train, and develop high-performing teams.
A results-driven mindset with a passion for meeting and exceeding business goals.
Excellent problem-solving skills and the ability to drive change and innovation.
Strong communication skills that align internal teams and external partners.
High attention to detail with the understanding that details drive successful execution.
A collaborative and customer-focused approach to work.
Aptitude for project management and managing multiple priorities simultaneously.
Bachelor’s degree or equivalent work experience preferred.
5+ years of experience in a selling, marketing, or operational role.
2+ years of people management experience.
Proficiency with PC tools, including Word, Excel, and PowerPoint.
Willingness to travel as required.