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SP
Account Services Retail Lead – Bilingual (English/French)
Posted 2 months ago
About the role
- Account Services Retail Lead with bilingual English/French managing online eCommerce stores and retail locations. Ensure profitability and exceptional customer experiences across Canada.
Responsibilities
- Own the success of a $4–8M book of online program business, driving year-over-year growth and profitability.
- Lead and manage operations for multiple SPP retail boutique locations, including staffing, training, scheduling, associate performance, and retention.
- Partner with Sales to develop and execute account strategies, including business plans, client calendars, inventory strategies, and marketing initiatives.
- Act as the primary client contact for assigned programs, building strong, trusted relationships.
- Ensure programs meet launch dates, margin targets, SKU counts, and budget expectations.
- Manage inventory, purchasing, and merchandising strategies across both online stores and retail boutiques.
- Oversee project management activities, ensuring timelines, deliverables, and internal coordination are met.
- Forecast sales, manage store expense budgets, and produce sales and merchandise reporting.
- Lead, coach, and develop a team of Account Services and Retail associates, fostering a culture of collaboration, accountability, and continuous improvement.
- Travel as required to support client meetings, site sales, supplier visits, and retail locations.
Requirements
- Bilingual fluency in English and French.
- A strong people leader with the ability to hire, coach, train, and develop high-performing teams.
- A results-driven mindset with a passion for meeting and exceeding business goals.
- Excellent problem-solving skills and the ability to drive change and innovation.
- Strong communication skills that align internal teams and external partners.
- High attention to detail with the understanding that details drive successful execution.
- A collaborative and customer-focused approach to work.
- Aptitude for project management and managing multiple priorities simultaneously.
- Bachelor’s degree or equivalent work experience preferred.
- 5+ years of experience in a selling, marketing, or operational role.
- 2+ years of people management experience.
- Proficiency with PC tools, including Word, Excel, and PowerPoint.
- Willingness to travel as required.
Benefits
- Inclusive culture with associate-led Business Resource Groups
- Vacation Allotment and Holiday Schedule
- Online and Retail Discounts
- Company Match RRSP
- Physical and Mental Health Wellness programs
- and more!
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