Program Manager managing Omni Channel telephony projects for Miratech, a global IT services company. Ensuring successful project delivery across systems, applications, and cross - functional teams.
About the role
- Business Continuity & Disaster Recovery Program Manager enhancing operational resilience at Sun Life. Leading governance and oversight of Business Continuity Management while ensuring compliance with industry best practices.
Responsibilities
- Act as a second line risk subject matter expert in Business Continuity Management, Disaster Recovery Management, and Operational Resilience (i.e. specifically Technology Resilience)
- Provide second line governance and oversight to Sun Life’s business groups/units to ensure appropriate Technology Resilience strategy is in place
- Conduct second line quality assurance review and challenge of each business areas' completion of Business Continuity, Disaster Recovery, and Operational Resilience documentation
- Develop and communicate recommendations for improvement to Business partners
- Establish Disaster Recovery controls to ensure monitoring of activities in support of the DR environment and coordinate with IT/DR teams
- Ensure recovery strategies and operationally resilient recovery and resolution plans that support the business are maintained
- Support the development and improvement of Business Continuity, Disaster Recovery, and Operational Resilience operating procedures, guidelines, and templates
- Collaborate with the Disaster Recovery Team, Crisis Management, Business Continuity teams, and operational resilience stakeholders
Requirements
- University Degree
- Business Continuity and/or Disaster Recovery Designation
- PMP/PMI Certification or equivalent
- 5+ experience in Business Continuity/Crisis Management/Disaster Recovery program management
- Experience in Operational Resilience governance and risk management with a focus on Technology Resilience
- 5+ experience in Supplier Management with a focus on Technology related Third Party Governance and Business Continuity
- Broad IT generalist level experience including SAN/Storage, Network LAN/WAN/IP, Mainframe, AS/400, Windows/Unix server, Citrix and equivalent systems
- Background with data centre recovery tools and disaster recovery products (e.g., Airgap, SafeGuard Storage)
- Several years' experience in the management, development and execution of Disaster Recovery and Business Continuity testing and exercising
- 2+ years' experience with financial institutions and/or insurance industries
- Technical aptitude in development and enhancement of Salesforce (Fusion Platform), Tableau (reporting & analyses), as well as knowledge of Ariba (procurement)
Benefits
- Flexible Benefits from the day you join to meet the needs of you and your family
- The opportunity to move along a variety of career paths with amazing networking potential
- Committed to creating an inclusive and respectful environment
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