Human Resources Manager leading U.S. and Canadian HR strategy for Premier NX, a tech - enabled BPO provider. Overseeing talent, compliance, compensation, benefits, recruiting, and employee relations.
About the role
- HR technology operations director overseeing reliable, secure Workday and HR systems at Sun Life, a financial services company. Leading releases, production support, controls, and cyclical HR technology activities.
Responsibilities
- Own the operational strategy, service model and standards for Workday and other HR systems in the Operations portfolio
- Oversee production support, incident response, problem management, service restoration, root cause analysis and stakeholder communications
- Lead end-to-end planning and execution of myPay and other recurring HR technology activities
- Own assessment, planning, testing, implementation and stabilization of bi-annual Workday releases and updates to other systems
- Oversee release and operational readiness practices across the HR technology ecosystem
- Ensure effective controls across access, security operations, configuration, change, release, data handling and production support
- Use operational data, automation, standardization and continuous improvement to strengthen service quality, resilience and employee and administrator experience
- Lead and develop a high-performing function and partner across the shared leadership model
Requirements
- Significant experience leading technology operations or service delivery for a broad portfolio of enterprise SaaS applications, ideally including HR technology or Workday
- Demonstrated experience leading business-critical cyclical processes, enterprise releases, production support and operational change
- Experience establishing and improving service management, incident, problem, change, release and operational readiness practices
- Experience managing technology risk, security operations, controls, audits and compliance obligations in a complex organization
- Experience leading multidisciplinary technical teams and influencing senior HR, business, risk and technology stakeholders
- Knowledge of Workday operations and release management, service reliability, access controls, operational measurement, observability and service reporting
- Strong stakeholder alignment, executive communication, people leadership, systems thinking, judgment and decision-making under pressure
Benefits
- Competitive salary and bonus program, based on market scale
- Flexible group insurance program starting on your first day of work
- Share Ownership Program with employer matching contributions
- Hybrid work flexibility from the office and virtually
- Working together, sharing common values, and encouraging growth & achievement
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