Manager, Operational Risk

Posted 3 weeks ago

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About the role

  • Manager leading operational risk, controls, AI governance, and remediation for Sun Life’s Canadian investment solutions business. Advising leaders and reporting risk insights across financial-services operations.

Responsibilities

  • Assess operational risks and control effectiveness within the SLGI / Investment Solutions portfolio
  • Lead risk and control assessments and identify risk drivers and control gaps
  • Translate findings into clear, actionable recommendations
  • Drive implementation of new or changed risk and compliance requirements
  • Provide risk advisory support to key projects, digital initiatives, and process changes
  • Support AI/GenAI governance and risk management, including use case intake, assessment, approvals, documentation, and guardrails
  • Support issue management, remediation planning, action tracking, and escalation
  • Present operational risk insights, trade-offs, and recommendations at Risk Steering Committees
  • Produce risk reporting and insights covering themes, emerging risks, key risk indicators, and remediation progress
  • Support Internal Audit, Compliance, external auditor, and regulator reviews
  • Lead and/or coach Operational Risk Consultants

Requirements

  • Minimum 5 years of experience in risk management, preferably within an investment management firm, investment dealer, and/or broader financial services environment
  • Strong knowledge of asset management, mutual funds, insurance-based wealth products, and related operations
  • Working knowledge of operational risk fundamentals, control concepts, and relevant regulatory / industry expectations
  • Ability to assess regulatory, business, and operational change impacts and support practical processes, controls, and remediation
  • Strong analytical, problem-solving, communication, and relationship-management skills
  • Ability to structure ambiguous issues, influence stakeholders, and provide credible challenge
  • Bachelor’s degree in Risk Management, Business, Finance, Accounting, or a related discipline
  • Exposure to AI/GenAI governance, technology risk, data risk, third-party risk, or model risk concepts is an asset
  • Professional designations or industry credentials such as CRM, CRMA, FRM, PRM, CPA, CFA, CIM, or relevant Canadian Securities Institute courses are assets

Benefits

  • Flexible Benefits from the day you join to meet the needs of you and your family
  • Sabbatical Program offering up to 6 weeks off every five years
  • Internal mobility and professional growth support
  • Hybrid work flexibility from the office and virtually
  • Participation in various discretionary incentive plans for eligible employees

Job title

Job type

Full Time

Experience level

Mid levelSenior

Salary

CA$80,000 - CA$128,000 per year

Degree requirement

Bachelor's Degree

Location requirements

HybridTorontoCanada

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