Manager overseeing operational risk governance, reporting, and mitigation for Manulife’s global wealth and asset management business. Supporting risk committees, business officers, metrics, assessments, and corrective actions.
About the role
- Manager leading fraud reporting, dashboards, governance, and insights for Sun Life’s Canadian financial-services operations. Translating complex fraud data into executive recommendations and risk decisions.
Responsibilities
- Lead the development, production, and continuous improvement of fraud risk management reporting and management information
- Maintain reporting inventory and governance framework
- Produce and oversee recurring fraud reporting, executive dashboards, scorecards, and performance metrics
- Triage and coordinate reporting requests, priorities, stakeholder expectations, and delivery timelines
- Track and facilitate resolution of reporting enhancement requests
- Establish data dictionaries, metric definitions, and reporting standards
- Analyze fraud trends, operational performance, emerging risks, and business impacts
- Translate fraud case activity and operational data into executive-level reporting and recommendations
- Support fraud governance forums, leadership discussions, reporting reviews, and executive package development
- Partner with Technology, Data, and Business teams to improve data quality, reporting automation, and reporting maturity
Requirements
- Strong analytical and critical thinking skills for identifying patterns, trends, and emerging risks in complex datasets
- Ability to translate technical and operational data into meaningful business insights
- Strong reporting and data storytelling capabilities, including executive dashboards, presentations, and management reporting
- Experience developing reporting frameworks, performance metrics, governance processes, and operational reporting standards
- Strong partnership, networking, and influencing skills across stakeholder groups
- Exceptional verbal and written communication skills, including presenting findings to senior leaders
- Ability to prioritize concurrent reporting, analytical, and business-support activities in a fast-paced environment
- Reliability Security Clearance required
- Experience in Canadian financial services, fraud risk management, financial crime, risk management, compliance, operations, or related discipline is an asset
- Experience with operational reporting, executive dashboards, scorecards, or management information programs is an asset
- Knowledge of fraud operations, typologies, controls, and fraud risk management practices is an asset
- Experience with reporting and analytics tools, data visualization platforms, and business intelligence solutions is an asset
- Strong data analysis and interpretation skills across multiple source systems is an asset
- Experience driving reporting automation and process optimization is an asset
Benefits
- Hybrid work arrangement with flexibility to work from the office and virtually
- Supportive, flexible, and inclusive work environment
- Opportunities to learn, grow, and succeed
- Incentive plans for eligible employees, with payments subject to individual and company performance
- Accommodation in the application process for persons with disabilities
- Alternative-format job postings available upon request
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Degree requirement
No Education Requirement
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