Manager overseeing operational risk governance, reporting, and mitigation for Manulife’s global wealth and asset management business. Supporting risk committees, business officers, metrics, assessments, and corrective actions.
About the role
- Risk program manager designing operational risk programs for Sun Life, a global financial services company. Delivering control improvements and strategic initiatives across Canadian business units.
Responsibilities
- Design and implement new Canada risk management programs, practices and processes
- Assess risk and control effectiveness across key operational risks
- Identify and prioritize opportunities to improve risk management processes and capabilities
- Support rollout of new risk solutions by assessing impacts to Canadian business units and tailoring solutions
- Support development of the Risk Centre of Excellence framework, standards, and best practices
- Conduct research, collect feedback, and coordinate analysis to develop recommendations for leadership and stakeholders
- Facilitate problem-solving sessions and workshops with subject matter experts and Risk Centre of Excellence partners
- Develop recommendations on control design and operational risk management best practices
- Maintain strong working relationships with business partners
- Lead and support indirect reports through direction, expectations, coaching, recognition, and accountability
Requirements
- Ability to design complex, flexible, and sustainable processes aligned with strategic objectives
- Strong problem-solving skills and ability to break down complex issues into viable paths forward
- Experience in program or project management and working with cross-functional teams
- Knowledge of risk management techniques, including risk assessment, risk monitoring, control design, and control effectiveness assessment
- Strong leadership and influencing capabilities
- Ability to foster and manage relationships across the organization
- Confident verbal and written communication skills
- Experience presenting sensitive matters to senior management
- Proactive and highly motivated, with initiative and ability to manage unstructured activities
- Proven people leadership experience, including coaching within a consulting function
- Asset: Experience in the Canadian financial services industry in a risk management or related function
- Asset: Background in first-line-of-defense risk management with Canadian business units
- Asset: Familiarity with Third Party Risk, Business Continuity Management, and/or Operational Resiliency requirements
- Asset: Experience in an advisory or enablement function, such as project management or process re-engineering
- Asset: Certification in risk management and/or process improvement
- Asset: Process/control design and analysis skills
- Asset: Data analysis and presentation capability
Benefits
- Hybrid work with flexibility to work from the office and virtually
- Inclusive and respectful work environment
- Supportive, flexible work environment
- Incentive plans for eligible employees, subject to individual and company performance
- Career development and growth opportunities
- Coaching, recognition, and support from leaders and colleagues
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Degree requirement
No Education Requirement
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