People Services Manager leading recruitment, employee relations and workforce planning for Nureva and Nialli. Shaping HR operations, culture and leadership development in Calgary.
About the role
- People Services Specialist handling employee HR inquiries for Sun Life, a financial-services company. Managing cases, payroll and benefits questions, policy guidance, and service improvements.
Responsibilities
- Serve as the primary contact for employee HR inquiries about policies, benefits, payroll, leaves, and other HR services
- Resolve employee inquiries accurately and efficiently
- Use case management tools to log, track, document, and resolve cases
- Escalate complex issues to senior team members or management
- Maintain knowledge of HR policies and processes and guide employees to available resources
- Identify recurring issues and suggest process improvements
- Participate in initiatives to enhance HR Contact Centre service delivery
- Collaborate with HR teams, Payroll, Benefits, and IT on complex issues
- Ensure accurate employee data management in HR systems
- Uphold data privacy and confidentiality standards
- Adhere to HR policies, legal and regulatory requirements
- Communicate policy changes effectively to employees
Requirements
- Strong communication skills
- Attention to detail
- Problem-solving skills
- Customer service orientation
- Time management skills
- Technical proficiency
- Knowledge of HR laws and regulations
- Ability to work in a team
- Bilingualism in French and English, both oral and written, required for Quebec only
- Experience in a service/call centre or production environment is an asset
- Experience with payroll administration is an asset
- Experience and/or post-secondary education with a focus on Human Resources is an asset
Benefits
- The opportunity to move along a variety of career paths with amazing networking potential
- Flexible Benefits from the day you join to meet the needs of you and your family
- Inclusive and respectful environment
- Employee well-being and mental health support
- Hybrid work flexibility from both the office and virtually
- Incentive plans for eligible employees, with payment subject to individual and company performance
- Accommodation support in the application process
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Degree requirement
No Education Requirement
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