People Operations Generalist managing HR operations, workplace safety, benefits, and compliance for innovative playground builder Earthscape Play. Supporting employees, leaders, and scalable people systems.
About the role
- Senior People Operations Specialist handling escalated HR inquiries and transactions for Sun Life employees and managers. Supporting workforce, benefits, payroll, compensation, and leave operations across multiple regions.
Responsibilities
- Provide first-level escalation for complex inquiries
- Provide operational and transactional processing support for Workforce Operations, Benefits Operations, Payroll Operations, Compensation Operations, and Leave Management Operations
- Process and monitor intake volumes and ensure cases and transactions are assigned, answered, and resolved efficiently
- Provide customer service to internal and external customers
- Execute HR operations transactions in Workday and ADP GlobalView
- Coach employees and managers on self-service transactions and HR Operations portal navigation
- Escalate complex inquiries and transactions to appropriate teams
- Log, track, and resolve inquiries in Workday Case Management
- Manage, escalate, and resolve cases using closed-loop processes
- Maintain procedures and processes for case escalation
- Meet defined SLAs and KPIs
- Interpret policies and procedures and assist with sensitive issues and policy exceptions
- Partner with management and leadership to improve Inquiry Management processes, procedures, and technologies
Requirements
- Excellent Customer Service Skills
- Great Communication Skills (written and verbal)
- HR Experience
- Attention to Detail
- Business Acumen
- Problem Solving / Conflict Resolution
- Analytical Thinking
- Excellent Relationship / Stakeholder Management
- Operational Excellence Mindset
- Multi-tasking & Time Management
- HR Shared Services Experience
- Experience in a Service / Call Centre or production environment
- Experience with Payroll Administration
- Experience and/or post-secondary education with a focus on Human Resources
- Working knowledge of Workday and ADP GlobalView
Benefits
- The opportunity to move along a variety of career paths with amazing networking potential
- Flexible Benefits from the day you join to meet the needs of you and your family
- Inclusive and respectful environment
- Employee well-being and positive work culture
- Hybrid work flexibility from the office and virtually based on business, Client, and employee needs
- Participation in various discretionary incentive plans for eligible employees
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Degree requirement
No Education Requirement
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