Human Resources Consultant advising Intact insurance leaders on employee relations, performance, and labor legislation. Supporting strategic HR programs across Personal Lines and Commercial Lines.
About the role
- Sr. Consultant improving Employee Relations processes, governance, and transformation at Sun Life, a financial services company. Leading redesign, change initiatives, stakeholder workshops, and adoption across global ER teams.
Responsibilities
- Support process improvement and transformation initiatives across Enterprise Employee Relations during a 14-month contract
- Re-engineer core Employee Relations processes end-to-end to strengthen consistency, efficiency, governance, and stakeholder experience
- Assess current-state ER processes and identify opportunities for improvement
- Support technology or case-management-system enhancements from a process perspective
- Simplify and streamline ER workflows, handoffs, and stakeholder experiences
- Design process guidance, workflows, playbooks, job aids, and toolkits
- Develop templates, precedents, checklists, and other ER documentation resources
- Establish a mechanism for ongoing process feedback and continuous improvement
- Lead structured change initiatives from discovery through design, pilot, rollout, and adoption
- Coordinate cross-functional working groups and workshops with ER case managers, investigators, Legal, HRBPs, and other stakeholders
- Develop communications, stakeholder engagement plans, training, and enablement materials
- Track and report progress, risks, issues, and implementation challenges to ER leadership, escalating where needed
- Build buy-in, support adoption, and embed new ways of working across ER teams and stakeholders
Requirements
- University degree in Human Resources, Business Administration, Industrial Relations, Organizational Development, Change Management, or related field
- 5+ years of experience in HR, Employee Relations, HR Operations, Process Improvement, Program Management, Change Management, or business transformation
- Demonstrated experience leading process improvement, operating-model redesign, or transformation initiatives, ideally within HR
- Experience designing and implementing process guidance, workflows, playbooks, job aids, toolkits, templates, precedents, standard operating procedures, or other resources that support consistent process execution
- Strong project, program, stakeholder management, facilitation, and written communication skills
- Ability to manage ambiguity and competing priorities in a complex environment
- Curious and continuous-learning mindset, with a pragmatic approach to solving problems and improving how work gets done
- Experience working within Employee Relations, HR Operations, or a related HR centre of expertise
- Formal training or experience in change management or process improvement methodologies is an asset
Benefits
- The opportunity to move along a variety of career paths with amazing networking potential
- Flexible Benefits from the day you join to meet the needs of you and your family
- Inclusive and respectful environment
- Employee well-being support and positive work culture
- Hybrid work flexibility, with the choice to work from both the office and virtually based on business, Client, and employee needs
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