Affiliate & Partnerships Manager owning creator - led acquisition for Odd Bunch’s subscription produce service. Scaling affiliate revenue, TikTok Shop, partnerships, and offline activations across Canada and the US.
About the role
- Account Manager growing high-value SaaS healthcare accounts for Tali AI’s clinician platform. Driving renewals, expansions, and strategic customer relationships from Toronto.
Responsibilities
- Own a portfolio of high-value accounts, leading relationships and acting as a strategic advisor
- Develop and execute account plans identifying expansion opportunities, renewal risk, and long-term growth strategy
- Drive net revenue retention through upselling, cross-selling, and contract renewals
- Conduct regular business reviews (QBRs) with stakeholders, including senior and C-suite decision-makers
- Partner cross-functionally with Sales, Customer Success, and Product to ensure a seamless customer experience
- Monitor account health metrics, including usage, satisfaction, and churn risk, and proactively address issues
- Negotiate contract renewals and pricing in collaboration with Sales
- Maintain accurate account data, forecasts, and pipeline in HubSpot
- Take over the full portfolio, close or progress expansions, fix process gaps, and shape account planning, forecasting, or onboarding
Requirements
- 5+ years of experience in account management, customer success, or B2B sales in a SaaS or tech environment
- Proven track record of growing accounts and hitting/exceeding retention and expansion revenue targets
- Experience managing enterprise or mid-market relationships, including multiple stakeholders within an organization
- Strong consultative and negotiation skills, with the ability to align customer goals with product capabilities
- Excellent verbal and written communication skills; confidence presenting to senior leadership and executives
- Proficiency with CRM tools (Salesforce, HubSpot, or similar)
- Analytical mindset; comfortable using data to build account plans and identify growth opportunities
- Bonus: experience at a healthcare tech company, understanding of clinician experience, familiarity with EMR/EHRs
Benefits
- Remote and hybrid work options & flexible work hours
- Comprehensive health and wellness coverage from day one
- Competitive PTO, including winter shutdown Dec 25 - Jan 1, birthdays and Taliversaries, and 'extra long' long weekends
- $2000 annually in "Knowledge Dollars" to learn, grow, and level up
- Quarterly socials & company outings
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Account Manager growing enterprise customer revenue for Mosaic AI’s configurable technical - support platform. Driving module adoption, renewals, ROI cases, and executive expansion strategies.
Contra partnerships specialist executing advertising, sponsorship, ticketing, and community deals. Supporting Postmedia’s Canadian news media brands and local market partnerships.
Contra partnerships specialist executing advertising, sponsorship, ticketing, and community deals for Canadian news media company Postmedia. Coordinating partners, campaigns, assets, and contractual fulfillment.
National Account Manager driving Canadian retailer, manufacturer, and provider account growth for Confident Remodels’ home - improvement software platform. Translating partner needs into operational and technical execution.
Local Business Relationship Manager growing and managing micro - business portfolios for Prospera Credit Union. Providing lending advice, relationship management, and risk assessment across British Columbia’s Lower Mainland.
Account Manager managing strategic retail accounts and territory sales for FMC, a global agricultural sciences company. Developing customer relationships, forecasts, and growth strategies across Western Canada.
Major Account Manager driving strategic cybersecurity sales and executive relationships with Canadian telecom providers. Expanding Fortinet’s Secure Networking, SASE, and security operations solutions.
Account Manager supporting premium users for TENTENS Tech’s global social discovery platforms. Managing personalized communications, retention cases, and user insights remotely.
Account Manager connecting clients, media, creative, and data at an AI - powered performance marketing agency. Driving campaign execution, budgets, strategy, and measurable growth.