Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
About the role
- Bilingual Contact Centre Representative supporting customer inquiries via inbound and outbound calls. Delivering exceptional customer service and resolving inquiries effectively at TD.
Responsibilities
- Support customers through inbound and outbound calls
- Deliver legendary customer service by providing each caller with the right advice
- Resolve customer inquiries at the first point of contact
- Actively participate in ongoing training and coaching support
Requirements
- Bilingual (French/English)
- High School Diploma or equivalent
- Previous collection, credit experience and or call center and banking experience are an asset
- Exceptional listening skills
- Ability to multitask and navigate through computer systems with speed and accuracy
- Digital literacy across a broad range of devices
- Flexibility, resiliency, and a positive attitude
Benefits
- Health and well-being benefits
- Paid time off
- Career development opportunities
- Regular colleague development conversations
- Mentoring programs
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Caseworker managing patient and provider support for Cencora’s Innomar Strategies. Implementing case - management protocols and providing telephone support for funding and access issues.
Bilingual Corporate Roadside Assistance Representative handling inquiries for Canadian Tire. Providing customer service with availability for scheduling between 6AM to 11PM.
Bilingual Nurse Case Manager in McKesson's Patient Support Programs. Coordinating patient education and adherence support across the treatment journey in Canada.
Senior Associate at PwC specializing in SAP consulting services for operational efficiency. Analyzing client needs and implementing software solutions across SAP applications.
SAP EAM Consultant focused on delivering SAP solutions to enhance operational efficiency for clients. Collaborating across teams to implement and support complex business processes in SAP.
Customer Payments Specialist identifying and collecting delinquent payments for Equitable Bank. Responsible for maintaining high customer service values while managing collections in residential and commercial mortgages.
Vocational Case Coordinator managing referrals for TSA and EECA programs in Canada. Collaborating with multiple stakeholders and supporting operational efficiencies in vocational services.
Bilingual Senior Integration Specialist managing ongoing data feeds for item catalogs and purchase orders at Sodexo. Collaborating with partners and technical teams to ensure accuracy and integrity of system data.
Bilingual Integration Specialist working remotely with suppliers and technical teams at Sodexo. Maintaining data integrity and collaborating on data flow solutions.