Delivery Manager leading SAP Business One implementation teams at Vision33, a global cloud ERP and business transformation partner. Owning delivery performance, people leadership, and commercial outcomes across Eastern Canada.
About the role
- Bilingual Contact Centre Representative supporting customer inquiries via inbound and outbound calls. Delivering exceptional customer service and resolving inquiries effectively at TD.
Responsibilities
- Support customers through inbound and outbound calls
- Deliver legendary customer service by providing each caller with the right advice
- Resolve customer inquiries at the first point of contact
- Actively participate in ongoing training and coaching support
Requirements
- Bilingual (French/English)
- High School Diploma or equivalent
- Previous collection, credit experience and or call center and banking experience are an asset
- Exceptional listening skills
- Ability to multitask and navigate through computer systems with speed and accuracy
- Digital literacy across a broad range of devices
- Flexibility, resiliency, and a positive attitude
Benefits
- Health and well-being benefits
- Paid time off
- Career development opportunities
- Regular colleague development conversations
- Mentoring programs
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