Overnight bilingual banking advisor supporting RBC clients through phone, chat, video, and digital channels. Resolving banking concerns and delivering client - focused solutions for Canada’s largest bank.
About the role
- Bilingual Customer Account Specialist addressing customer banking inquiries through calls. Working with diverse colleagues while delivering exceptional customer service at TD Canada Trust.
Responsibilities
- Support customers through inbound and outbound calls
- Deliver legendary customer service by providing the right advice
- Resolve customer inquiries at the first point of contact
- Actively participate in ongoing training and coaching support
Requirements
- High School Diploma or equivalent
- Bilingual English/French
- Exceptional listening skills
- Ability to multitask and navigate through computer systems
- Digital literacy across a broad range of devices
- Previous collection, credit experience and or call center and banking experience is an asset
Benefits
- Health and well-being benefits
- Paid time off
- Career development programs
- Flexible business hours
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