Business Analyst intern supporting requirements, testing, and product improvements at Sodales. Contributing to enterprise software products serving Health & Safety and labor relations teams.
About the role
- IT infrastructure designer supporting TD’s Canadian retail banking labs and branch technology. Managing lab environments, testing, change governance, vendors, and production readiness.
Responsibilities
- Support Canadian Retail Branch partners requiring hardware, lab environments, testing support, and technical guidance within the Creekside Lab
- Provision, configure, set up, and maintain retail lab devices and infrastructure
- Perform retail change governance and integration activities, including guidance on testing, signoffs, change activities, support activities, and release readiness
- Action service requests, support timelines, escalate issues, and help resolve problems across the Canadian Retail platform and applications
- Research, install, configure, provision, support, and document systems
- Build, deploy, and maintain servers, workstations, peripherals, operating systems, middleware, lab segments, and production-mirroring environments
- Coordinate with third parties and hardware and software vendors on problems, fixes, specifications, firmware updates, and support escalations
- Monitor system lifecycles and redevelop infrastructure components where required
- Research and deploy new technologies while evolving the infrastructure and operational environment
- Use metrics to monitor environment performance and improve performance and resource utilization
- Execute stability analyses and test plans, report results, and address application, data, cross-capability, and cross-release issues
- Facilitate UAT sessions and assist with triage of testing defects
- Act as a point of contact between business users and technical or application teams
- Design, review, and integrate hardware and application requirements
- Maintain secure computing facilities, technical infrastructure, and architecture
- Follow technology architecture, risk, capacity, disaster recovery, and business recovery standards and procedures
- Build knowledge of TD services, applications, infrastructure, analytical tools, techniques, and industry trends
- Collaborate to resolve critical service issues
Requirements
- Undergraduate degree or technical certificate
- 3 to 5 years of relevant experience
- Experience in the Canadian retail banking environment, financial services, or customer-focused service industries
- Commitment to staying current with industry and business trends
- Readiness to serve as a go-to resource for technology, trends, and processes
- Ability to configure, upgrade, and administer business applications and systems of moderate to high complexity with minimal supervision
- Strong problem determination skills, including data gathering and analysis
- Comfort acting as a reference point for the team or clients
- Ability to develop scripts to address application or system gaps and simplify or enhance application and system environments
- Strong technical infrastructure knowledge
- Customer service orientation and problem-solving skills
- Ability to support lab environments, hardware provisioning, stability analysis, change governance, UAT, vendor coordination, and issue resolution
- Ability to work in a secure and risk-aware environment
Benefits
- Discretionary variable compensation award based on business and individual performance
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular career, development, and performance conversations
- Training programs and onboarding sessions
- Online learning platform
- Mentoring programs
- Accommodation support during the interview process
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