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About the role

  • Project Manager leading high-impact Shopify Plus implementations for enterprise clients at Teifi. Accountable for delivery outcomes, client relationship, and project financial performance.

Responsibilities

  • Serve as the primary point of contact for client stakeholders throughout the project lifecycle
  • Lead regular client meetings to review project progress, timelines, and change requests
  • Manage communications with third-party partners and extended client teams
  • Own escalation management, identifying issues early and coordinating resolution across internal and client teams
  • Lead project onboarding activities including post-sale scope validation, clarification sessions, and kickoff meetings
  • Define and align on project scope, SOW boundaries, and success criteria with clients and internal teams
  • Establish project governance including communication cadence, escalation paths, and decision-making processes
  • Plan and coordinate all Discovery activities including sessions, agendas, logistics, milestones, and team responsibilities
  • Build and maintain the end-to-end project schedule, managing workstreams, milestones, and dependencies, and communicating schedule adherence to both client and internal stakeholders
  • Monitor delivery progress, coordinate dependencies, and proactively remove blockers for the project team
  • Manage ongoing resource forecasting and allocation, reviewing team capacity on a rolling basis
  • Track and manage scope changes, owning the CR process from client request through assessment, approval, and implementation coordination
  • As the Scrum Master, facilitate agile ceremonies including sprint planning, daily stand-ups, and retrospectives
  • Measure, drive, and course correct on delivery metrics including schedule overrun, sprint velocity, stories passed QA first time, and forecast utilization
  • Track project budgets by phase and deliverable against SOW estimates, addressing variances proactively
  • Coordinate milestone-based invoicing and collections in alignment with MSA / SOW payment schedules
  • Ensure timesheet submissions and approvals are completed accurately and on time
  • Measure, drive, and course correct on financial metrics including actuals vs forecast budget, margin variance, weekly scope variance, and estimate at completion
  • Own the project RAID log, maintaining risk, assumption, issue, and decision tracking throughout the project
  • Develop and execute risk mitigation plans in collaboration with the project team
  • Oversee delivery quality, ensuring deliverables are reviewed and meet defined standards before client submission
  • Produce and distribute weekly status reports for clients covering progress, schedule, risks, and next steps
  • Provide internal leadership reporting on project health, budget status, and delivery metrics
  • Hold pod members accountable to delivery commitments, coordinating priorities, resolving blockers, and ensuring the team operates effectively toward project goals
  • Coordinate and onboard cross-functional project team members throughout the project lifecycle
  • Collaborate with other pod leads and the broader delivery team on continuous improvement efforts, contributing to process discussions and retrospective reviews across pods
  • Act as a bridge between technical teams and non-technical stakeholders, ensuring clear communication and shared understanding

Requirements

  • 8+ years of experience in project management, ideally within a digital agency or e-commerce implementation environment
  • Demonstrated experience managing complex, multi-workstream projects end to end
  • Strong understanding of agile delivery methodologies including Scrum and sprint-based delivery
  • Experience with budget tracking, resource forecasting, and financial reporting on client projects
  • Proven ability to manage client relationships, deliver difficult messages, and maintain trust under pressure
  • Familiarity with Shopify Plus is an asset; willingness to develop platform knowledge is required
  • Experience with project management and delivery tools such as Linear, Jira, Harvest, or equivalents
  • Exceptional organizational, communication, and stakeholder management skills
  • PMP, CSM, PMI-ACP, or equivalent certification is considered an asset

Benefits

  • Ongoing professional development through training programs, certifications, and peer mentorship
  • Hybrid work model depending on role, with a Granville Island office and free on-site parking
  • Flexibility in work hours designed to accommodate appointments and personal responsibilities
  • Comprehensive health and dental coverage in Canada, plus a health spending account
  • Paid office closure between Christmas and New Year's
  • Regular team culture events, stocked office snacks, and a dog friendly workplace
  • Performance based bonus opportunities for full-time employees

Job type

Full Time

Experience level

SeniorLead

Salary

CA$100,000 - CA$150,000 per year

Degree requirement

Bachelor's Degree

Tech skills

PMP

Location requirements

HybridVancouverCanada

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