Project Manager leading high-impact Shopify Plus implementations for enterprise clients at Teifi. Accountable for delivery outcomes, client relationship, and project financial performance.
Responsibilities
Serve as the primary point of contact for client stakeholders throughout the project lifecycle
Lead regular client meetings to review project progress, timelines, and change requests
Manage communications with third-party partners and extended client teams
Own escalation management, identifying issues early and coordinating resolution across internal and client teams
Lead project onboarding activities including post-sale scope validation, clarification sessions, and kickoff meetings
Define and align on project scope, SOW boundaries, and success criteria with clients and internal teams
Establish project governance including communication cadence, escalation paths, and decision-making processes
Plan and coordinate all Discovery activities including sessions, agendas, logistics, milestones, and team responsibilities
Build and maintain the end-to-end project schedule, managing workstreams, milestones, and dependencies, and communicating schedule adherence to both client and internal stakeholders
Monitor delivery progress, coordinate dependencies, and proactively remove blockers for the project team
Manage ongoing resource forecasting and allocation, reviewing team capacity on a rolling basis
Track and manage scope changes, owning the CR process from client request through assessment, approval, and implementation coordination
As the Scrum Master, facilitate agile ceremonies including sprint planning, daily stand-ups, and retrospectives
Measure, drive, and course correct on delivery metrics including schedule overrun, sprint velocity, stories passed QA first time, and forecast utilization
Track project budgets by phase and deliverable against SOW estimates, addressing variances proactively
Coordinate milestone-based invoicing and collections in alignment with MSA / SOW payment schedules
Ensure timesheet submissions and approvals are completed accurately and on time
Measure, drive, and course correct on financial metrics including actuals vs forecast budget, margin variance, weekly scope variance, and estimate at completion
Own the project RAID log, maintaining risk, assumption, issue, and decision tracking throughout the project
Develop and execute risk mitigation plans in collaboration with the project team
Oversee delivery quality, ensuring deliverables are reviewed and meet defined standards before client submission
Produce and distribute weekly status reports for clients covering progress, schedule, risks, and next steps
Provide internal leadership reporting on project health, budget status, and delivery metrics
Hold pod members accountable to delivery commitments, coordinating priorities, resolving blockers, and ensuring the team operates effectively toward project goals
Coordinate and onboard cross-functional project team members throughout the project lifecycle
Collaborate with other pod leads and the broader delivery team on continuous improvement efforts, contributing to process discussions and retrospective reviews across pods
Act as a bridge between technical teams and non-technical stakeholders, ensuring clear communication and shared understanding
Requirements
8+ years of experience in project management, ideally within a digital agency or e-commerce implementation environment
Demonstrated experience managing complex, multi-workstream projects end to end
Strong understanding of agile delivery methodologies including Scrum and sprint-based delivery
Experience with budget tracking, resource forecasting, and financial reporting on client projects
Proven ability to manage client relationships, deliver difficult messages, and maintain trust under pressure
Familiarity with Shopify Plus is an asset; willingness to develop platform knowledge is required
Experience with project management and delivery tools such as Linear, Jira, Harvest, or equivalents
Exceptional organizational, communication, and stakeholder management skills
PMP, CSM, PMI-ACP, or equivalent certification is considered an asset
Benefits
Ongoing professional development through training programs, certifications, and peer mentorship
Hybrid work model depending on role, with a Granville Island office and free on-site parking
Flexibility in work hours designed to accommodate appointments and personal responsibilities
Comprehensive health and dental coverage in Canada, plus a health spending account
Paid office closure between Christmas and New Year's
Regular team culture events, stocked office snacks, and a dog friendly workplace
Performance based bonus opportunities for full-time employees
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