About the role

Case Manager role at Teladoc Health ensuring healthcare journey for patients with clinical guidance and member support. Collaborate with a specialized team to enhance member satisfaction and clinical quality across virtual care services.

Responsibilities

Serve as the initial clinical contact for members/patients.
Direct members/patients to appropriate Teladoc services based on their medical condition.
Collect comprehensive health histories and document relevant medical data.
Provide ongoing clinical support and navigate the healthcare system for members.
Communicate clearly with members about service progress, ensuring high customer service levels.
Collaborate closely with Case Coordinators and the clinical team to support case progression.
Use technology to ensure case coordination and information integrity.
Review complex medical issues and ensure the accuracy of clinical summaries/reports.
Provide clinical expertise to support members in understanding their diagnoses and treatment recommendations.
Meet service standards for case progression, quality, and member satisfaction.
Ensure compliance with privacy legislation.
Help select appropriate specialists using Teladoc’s database.

5+ years’ nursing or relevant therapeutic experience
Direct care experience and strong clinical knowledge base
Excellent written, verbal, and documentation skills in both French and English
Strong organizational skills and the ability to multitask with ease
Strong interpersonal skills
Competent using office productivity software (Microsoft Excel, Word, Outlook, PowerPoint, Adobe Acrobat);
Multiple provincial nursing licenses are an asset (where applicable for the specific role)
Strong communication skills including verbal and written channels; telephone, email, and chat
Able to work a flexible schedule with occasional evening requirements.

Impactful, Connected Healthcare: Support millions of Canadians across the country with accessible care within rural regions & provincial health systems, at no cost to patients.
Focus on Quality & Safety: Upholding the highest excellence of clinical quality standards is paramount to Teladoc Health.
Collaborative, Supportive Network: Our diverse community is dedicated to transforming healthcare in Canada.
Growth and Innovation: We are growing rapidly - Come grow with us and support our expanding mission to make healthcare more accessible.
Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation.