Bilingual Nurse Case Manager in McKesson's Patient Support Programs. Coordinating patient education and adherence support across the treatment journey in Canada.
About the role
- Case Manager role at Teladoc Health ensuring healthcare journey for patients with clinical guidance and member support. Collaborate with a specialized team to enhance member satisfaction and clinical quality across virtual care services.
Responsibilities
- Serve as the initial clinical contact for members/patients.
- Direct members/patients to appropriate Teladoc services based on their medical condition.
- Collect comprehensive health histories and document relevant medical data.
- Provide ongoing clinical support and navigate the healthcare system for members.
- Communicate clearly with members about service progress, ensuring high customer service levels.
- Collaborate closely with Case Coordinators and the clinical team to support case progression.
- Use technology to ensure case coordination and information integrity.
- Review complex medical issues and ensure the accuracy of clinical summaries/reports.
- Provide clinical expertise to support members in understanding their diagnoses and treatment recommendations.
- Meet service standards for case progression, quality, and member satisfaction.
- Ensure compliance with privacy legislation.
- Help select appropriate specialists using Teladoc’s database.
Requirements
- 5+ years’ nursing or relevant therapeutic experience
- Direct care experience and strong clinical knowledge base
- Excellent written, verbal, and documentation skills in both French and English
- Strong organizational skills and the ability to multitask with ease
- Strong interpersonal skills
- Competent using office productivity software (Microsoft Excel, Word, Outlook, PowerPoint, Adobe Acrobat);
- Multiple provincial nursing licenses are an asset (where applicable for the specific role)
- Strong communication skills including verbal and written channels; telephone, email, and chat
- Able to work a flexible schedule with occasional evening requirements.
Benefits
- Impactful, Connected Healthcare: Support millions of Canadians across the country with accessible care within rural regions & provincial health systems, at no cost to patients.
- Focus on Quality & Safety: Upholding the highest excellence of clinical quality standards is paramount to Teladoc Health.
- Collaborative, Supportive Network: Our diverse community is dedicated to transforming healthcare in Canada.
- Growth and Innovation: We are growing rapidly - Come grow with us and support our expanding mission to make healthcare more accessible.
- Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation.
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