Customer Support Coordinator providing multichannel support for Trupanion partners including clinics and breeders. Role involves real - time assistance and strong customer relations skills.
About the role
- Case Manager role at Teladoc Health ensuring healthcare journey for patients with clinical guidance and member support. Collaborate with a specialized team to enhance member satisfaction and clinical quality across virtual care services.
Responsibilities
- Serve as the initial clinical contact for members/patients.
- Direct members/patients to appropriate Teladoc services based on their medical condition.
- Collect comprehensive health histories and document relevant medical data.
- Provide ongoing clinical support and navigate the healthcare system for members.
- Communicate clearly with members about service progress, ensuring high customer service levels.
- Collaborate closely with Case Coordinators and the clinical team to support case progression.
- Use technology to ensure case coordination and information integrity.
- Review complex medical issues and ensure the accuracy of clinical summaries/reports.
- Provide clinical expertise to support members in understanding their diagnoses and treatment recommendations.
- Meet service standards for case progression, quality, and member satisfaction.
- Ensure compliance with privacy legislation.
- Help select appropriate specialists using Teladoc’s database.
Requirements
- 5+ years’ nursing or relevant therapeutic experience
- Direct care experience and strong clinical knowledge base
- Excellent written, verbal, and documentation skills in both French and English
- Strong organizational skills and the ability to multitask with ease
- Strong interpersonal skills
- Competent using office productivity software (Microsoft Excel, Word, Outlook, PowerPoint, Adobe Acrobat);
- Multiple provincial nursing licenses are an asset (where applicable for the specific role)
- Strong communication skills including verbal and written channels; telephone, email, and chat
- Able to work a flexible schedule with occasional evening requirements.
Benefits
- Impactful, Connected Healthcare: Support millions of Canadians across the country with accessible care within rural regions & provincial health systems, at no cost to patients.
- Focus on Quality & Safety: Upholding the highest excellence of clinical quality standards is paramount to Teladoc Health.
- Collaborative, Supportive Network: Our diverse community is dedicated to transforming healthcare in Canada.
- Growth and Innovation: We are growing rapidly - Come grow with us and support our expanding mission to make healthcare more accessible.
- Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Service Delivery Manager overseeing travel service operations for International SOS. Coaching teams to deliver exceptional client experiences and operational excellence.
Mortgage Retention & Growth Advisor helping clients navigate mortgage renewals at RBC. Providing tailored advice and support for homeownership and financial decisions.
Associate in Technology Strategy Consulting at PwC, developing and implementing strategies for business growth. Analyzing market trends and assisting clients in technology investments and initiatives.
Associate in Technology Strategy Consulting at PwC, developing digital transformation strategies for clients and collaborating on technology investments. Experience in consulting required, with proficiency in English and French.
Bilingual Patient Interaction Coordinator managing quality of patient interactions and supporting healthcare coordination. Collaborating with teams and ensuring continuous improvement in patient care practices.
Bilingual Nurse Care Navigator providing clinical support and patient education for Sentrex Health Solutions. Ensures continuity of care and coordinates with patients and healthcare providers.
Bilingual Disability Case Manager supporting Canadian clients through their journey of illness and recovery. Working remotely to assess claims, manage caseloads, and ensure effective communication with stakeholders.
Talent Acquisition Partner shaping recruitment strategies for Tecsys, a supply chain solutions innovator. Collaborating with leadership to enhance recruitment processes and ensure talent quality.
Bilingual Ford Credit Canada Development Program for university or automotive college graduates. Join a fast - paced team, redefining auto financing and embracing future mobility.