Senior Solutions Architect Operations Manager optimizing operational systems, workflows, and reporting for GitLab’s DevSecOps platform. Supporting SA capacity planning, customer engagements, and data quality.
About the role
- Manager of Solutions Architecture focusing on designing Five9 cloud contact center solutions. Leading technical pre-sales efforts and collaborating with sales and delivery teams for customer engagements.
Responsibilities
- Lead technical pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops
- Design comprehensive contact center architectures leveraging the Five9 platform capabilities to meet customer requirements
- Collaborate with sales teams and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements
- Create detailed solution architectures and technical documentation for complex customer environments
- Stay current with Five9 features, product updates, and broader cloud contact center trends while providing technical guidance to both internal teams and customers
- Work with teams across TELUS Digital to include leading technologies and approaches in client solutions, including Data & AI and digital product development.
Requirements
- 4+ years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies
- Strong understanding of Five9, and cloud contact center technologies
- Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations
- Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences
- Proven track record of designing and implementing large-scale cloud solutions
- Strong analytical and problem-solving skills with attention to detail
- Bachelor's degree in Computer Science, Information Technology, or related field
Benefits
- Equal Opportunity Employer
- Diverse and inclusive workplace
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