Customer Program Manager managing existing customer base and developing new business in telecommunications and electronics repair industry. Collaborating with internal teams to ensure customer satisfaction and service excellence.
About the role
- Program Manager enhancing service reliability and customer experience at TELUS Digital. Collaborating with stakeholders to drive impactful projects within an Agile environment.
Responsibilities
- Drive strategic alignment by ensuring project plans integrate with overall reliability strategic plan.
- Masterfully navigate complexity by managing deliverables with conflicting priorities, risks, and dependencies.
- Communicate effectively and keep leadership teams informed through concise reporting.
- Champion continuous improvement by proactively identifying opportunities to optimize processes and enhance team effectiveness.
- Lead and inspire diverse teams to drive innovation and achieve outstanding results.
- Foster a culture of feedback and ensure a balance between financial outcomes and customer experience.
Requirements
- Proven track record of successfully managing complex programs in an Agile environment.
- Deep understanding of Agile principles and methodologies.
- Strong leadership, communication, and stakeholder management skills.
- Excellent problem-solving and decision-making abilities.
- Ability to adapt and thrive in a dynamic and evolving technological landscape.
- Solid Project Management experience for 3+ years in your most recent roles.
- Expertise in financial management, budgeting, and risk assessment.
- Holds a university degree in Engineering, Computer Science, Business, or Finance.
- Possesses Program and/or Project Management Certification (e.g., PMP designation).
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
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