Program Manager improving operational health, processes, and reporting across Tailscale’s Engineering, Product, and Design teams. Building dashboards and driving execution at a fully distributed secure networking company.
About the role
- Clinical Lead at TELUS Health, Canada’s virtual-care platform, guiding bilingual nurse practitioners, nurses, physicians, and medical secretaries. Optimizing evidence-based protocols, national operations, and patient-centered clinical services.
Responsibilities
- Lead the strategic direction for Physicians, Nurse Practitioners, Registered Nurses, and Medical Secretaries
- Foster a collaborative and positive clinical work environment
- Bridge communication between the clinical team and management
- Align clinician feedback with business objectives and balance retention with organizational goals
- Harmonize processes, communications, policies, training, and operations nationally across Canada
- Develop and implement evidence-based clinical protocols
- Conduct chart audits and clinical reviews
- Manage patient escalations
- Formalize continuing medical education
- Introduce and support processes and metrics to optimize operational efficiency
- Serve as a jurisdictional clinical practice expert
- Navigate regulatory environments and practitioner scope-of-practice limitations
- Lead province-specific lab strategies
- Represent the clinical perspective in business meetings and client engagements
- Shape innovative programs and services and drive continuous improvement in patient-centered care
Requirements
- Primary Care Nurse Practitioner in good standing with the affiliated regulatory body
- Bilingualism and mastery in French and English, spoken and written, is mandatory
- Minimum 2 years of experience as a Nurse Practitioner
- Prior team oversight experience
- Change management experience
- Strong organizational and facilitation skills
- Data analysis and leadership abilities
- Passion for growth and development in a fast-paced environment
- Keen interest in technology and healthcare
- High comfort with IT systems, including Google Suite, Windows, and Mac OS
- Curious, analytical, entrepreneurial, resourceful, adaptable, and communicative
- Able to work 7.5 hours per day, Monday to Friday
- Advanced knowledge of English required for regular interaction with English-speaking external and internal parties and use of English-only IT tools
Benefits
- Comprehensive total rewards package
- Competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension program
- Share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities
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