Scaled Account Manager managing SMB and mid - market relationships for DoiT, a cloud technology company. Driving retention, expansion, FinOps engagement, and adoption of multicloud products and services.
About the role
- Senior Partnership Manager scaling Tidio’s AI customer service platform partner channel across Canada and the USA. Acquiring, activating, and growing agency, affiliate, and e-commerce partnerships across North America.
Responsibilities
- Build and grow a portfolio of high-performing agency, affiliate, and e-commerce partners across North America
- Proactively source and close new partners through outbound outreach, marketplaces, partner ecosystems, and industry events
- Own the full partnership lifecycle from prospecting and commercial conversations through onboarding, activation, and ongoing growth
- Help partners generate revenue by enabling successful go-to-market activities and identifying expansion opportunities
- Represent Tidio at industry events and conferences to build brand awareness and generate new partnership opportunities
- Monitor partner performance and identify opportunities to increase engagement and revenue
- Acquire new revenue-generating partners
- Manage partnership opportunities with typical deal sizes of $30K–$100K ARR and an average sales cycle of about two weeks
- Build a healthy portfolio of engaged partners that drive new business and expansion opportunities
- Manage approximately 20 active partners as the partner ecosystem grows
- Own the North American partner strategy and report directly to the Chief of Staff
Requirements
- 5+ years of experience in B2B SaaS partnerships, channel sales, or business development
- Experience building or scaling early-stage partnership programs is highly preferred
- Proven success acquiring partners through outbound prospecting and building partnerships from scratch
- Experience working with agencies and/or e-commerce partners
- Strong commercial skills, including discovery, presentations, negotiation, and closing
- Track record of owning a revenue target and managing a partner pipeline
- Experience representing a company at conferences, trade shows, or industry events
- Familiarity with the Shopify ecosystem is a strong plus
- Experience using PartnerStack, HubSpot, Apollo, LinkedIn Sales Navigator, and email marketing platforms
Benefits
- Remote work model with flexible hours
- Contract options: B2B or Contract of employment (via Deel)
- 26 days off guaranteed in a year
- Great development opportunities – company-supported courses and conferences
- Individual work tools—MacBook Pro, Dell screen, JBL headphones; equipment can be tailored to your needs
- Mental well-being program – individual therapy sessions and resources for employees
- Sport & wellness benefit or its financial equivalent
- Free access to one of the most popular e-book/audiobook services
- Regular social events (company-wide offsites, team events)
- Budget for 1:1 English language classes
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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