Bilingual customer service representative serving healthcare customers in English and French. Processing SAP orders and resolving inventory, shipping, pricing, and account issues.
TD
Product Support Specialist – Mining Undercarriage
Posted 2 days ago
About the role
- Field-based Product Support Specialist supporting ITM Mining Solutions’ crawler undercarriage products for major mining customers. Troubleshooting equipment, analyzing field data, and improving product performance across mine sites.
Responsibilities
- Provide product support directly to major mining customers
- Support product performance improvement and customer relationship strengthening
- Work at active mine sites, maintenance facilities and industrial locations
- Troubleshoot crawler undercarriage systems and components in field environments
- Convert field data into practical recommendations
- Prepare clear and professional technical reports
- Collaborate with customers, sales, engineering, quality and manufacturing teams
- Deliver technical training and presentations
- Perform inspections around large earthmoving machinery
- Support the development of ITM’s future undercarriage solutions
- Travel regularly to customer, distributor and remote mine-site locations
- Work rotational 14-on/14-off shifts, including extended 12-hour days when necessary
Requirements
- Minimum of five years of experience in a technical, mechanical, quality, product-support or field-service position
- Experience in mining, heavy equipment, earthmoving equipment or industrial manufacturing strongly preferred
- Experience working with mining customers, distributors or heavy-equipment maintenance teams is an asset
- Technical diploma, trade qualification or post-secondary education in mechanical technology is an asset
- Equivalent industry experience will be considered
- Strong mechanical aptitude and practical troubleshooting ability
- Knowledge of crawler undercarriage systems and components
- Understanding of product functionality, applications and operating limitations
- Knowledge of earthmoving machinery, operating conditions and mechanical stresses
- Familiarity with manufacturing processes, quality standards and production cycles
- Ability to read and interpret technical drawings, specifications and product documentation
- Familiarity with mining applications, warranty terms and product-performance criteria
- Competence using measuring instruments and field diagnostic tools
- Strong analytical and problem-solving abilities
- Ability to convert field data into practical recommendations
- Ability to prepare clear and professional technical reports
- Proficiency with Microsoft Office and standard business applications
- Clear written and verbal communication skills
- Effective technical training and presentation abilities
- Collaborative approach to working with customers, sales, engineering, quality and manufacturing teams
- Adaptability in changing and demanding field environments
- Commitment to safety, quality and continuous improvement
- Valid driver’s licence and clean driving record
- Ability to travel by vehicle and commercial aircraft
- Ability to work in remote locations and access active mine sites
- Successful completion of required background checks and applicable drug and alcohol screening
- Ability to obtain and maintain required site orientations, safety training and certifications
- Flexibility and willingness to travel when needed, including occasional short-notice assignments
- Ability to work extended shifts, including 12-hour days, when necessary
- Ability to work a rotational 14/14 schedule
- Ability to work indoors and outdoors in changing weather and industrial conditions
- Ability to walk or stand for extended periods and safely navigate uneven surfaces
- Ability to climb equipment access systems and work safely around large earthmoving machinery
- Ability to bend, kneel and perform physically demanding inspection activities
- Ability to lift and carry up to 50 pounds
- Ability to wear required personal protective equipment and satisfy respirator-fit requirements
- Ability to comply with company and customer safety, site-access and regulatory requirements
Job title
Job type
Experience level
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Not specified
Degree requirement
No Education Requirement
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