Digital and Automation Technical Project Manager facilitating healthcare IT solutions across hospitals and health systems. Collaborating with sales and technical teams to ensure successful implementation and optimization.
About the role
- Digital Project Manager responsible for managing client projects in a full-service marketing agency. Ensuring timely and budget-conscious project delivery while coordinating cross-functional teams.
Responsibilities
- Initiate, plan, manage, and execute digital projects from concept to completion—on time, on budget, and within agreed scope
- Build and maintain detailed project schedules with tasks, milestones, durations, resource assignments, billing dates, and effort tracking
- Monitor project progress against plans, flag risk areas proactively, and escalate issues when needed
- Ensure scope is clearly defined, agreed upon, and adhered to throughout the project lifecycle
- Maintain accurate, accessible project documentation at every stage
- Serve as a key point of contact for clients throughout project delivery—communicating proactively and managing expectations with clarity and professionalism
- Build strong client relationships grounded in trust, transparency, and responsiveness
- Provide input to proposals, SOWs, and estimates based on project specifications and team capacity
- Support the Client Services and Sales teams with scoping questions, process explanations, and project feasibility assessments
- Update leadership on project progress, produce status reports, and flag risk areas early
- Manage resource workloads and scheduling in collaboration with PMO colleagues, ensuring appropriate prioritization across projects
- Identify process gaps and contribute to improvements by defining, recommending, and implementing new workflows or tools
- Produce clear progress reports and status updates for internal leadership
- Evaluate and adopt new project management tools and functionalities as the agency’s needs evolve.
Requirements
- 3+ years of hands-on project management experience in a digital agency or technology company
- Post-secondary education in Project Management, or a PMP designation (or equivalent experience)
- Strong working knowledge of project management platforms such as Wrike, Scoro, Jira, MS Project, or similar tools
- Proficiency in MS Office and G Suite
- Proven ability to manage multiple client projects and relationships simultaneously without losing quality or attention to detail
- Outstanding written and verbal communication skills—professional, clear, and client-ready
- Experience writing and defining scope documentation, SOWs, and project budgets
- Solid understanding of risk management and quality assurance processes
- Ability to prepare and interpret Gantt charts, project schedules, and step-by-step action plans
- Comfortable working in a cross-functional environment and adapting quickly to shifting priorities
- Working knowledge of digital channels and deliverables (web, apps, social media, digital marketing)
- Sales and business analysis experience considered an asset.
Benefits
- N/A
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