Senior Account Manager leading high-budget influencer campaigns for The Shelf, a full-service influencer marketing agency. Managing clients, celebrity talent, reporting, optimization, and cross-functional delivery.
Responsibilities
Own end-to-end delivery of high-budget, intricately structured influencer marketing campaigns with minimal guidance
Manage demanding clients with customized processes and approaches
Lead problem-solving calls, navigate influencer issues, guide conversations, and handle senior client stakeholders
Push back on client requests respectfully and present alternatives or recommendations
Flag scope creep directly to clients with manager alignment
Lead outreach, negotiation with rate approvals, contracting, briefing, content review, and reporting for multi-platform campaigns
Create and daily track workback schedules, client-facing influencer trackers, and internal budget tracking
Manage complex partnerships with mega and celebrity-level talent
Evaluate contract redlines and recommend an appropriate path
Anticipate issues, implement preventive solutions, and identify mid-campaign optimization opportunities
Build performance reports, connect results to strategy, surface upsell opportunities, and lead reporting calls
Identify ROI risk on high-budget influencer investments and negotiate to protect budget
Coach Associate and Junior Account Managers on execution, problem-solving, and advanced AI strategies
Contribute and implement best-in-class processes and industry findings
Build client agenda slides and share them ahead of meetings
Coordinate paid, creative, and performance updates
Build trusted client relationships
Collaborate with Paid Media, Market Insights, Creative, and Client Partner teams
Manage cross-functional timelines, dependencies, deliverables, and campaign updates to keep programs on track and meet or exceed SOW goals
Requirements
5+ years of experience running high-budget, complex influencer campaigns with minimal supervision
Agency background preferred
Track record managing large-budget accounts ($1M+ per quarter) and demanding client relationships with strong retention outcomes
Deep expertise across paid and earned influencer channels
Hands-on platform mastery of TikTok, Instagram, and YouTube
Advanced contract and negotiation fluency, including redline evaluation
Experience mentoring or coaching junior team members
Proficiency with influencer management tools such as CreatorIQ, Modash, Upfluence, or equivalent
Advanced AI fluency, including manipulating and refining prompts and teaching others to do the same
Experience with paid social amplification, cross-channel integration, and performance reporting is a plus
Experience with Google Workspace (Docs, Sheets, Slides), Microsoft Word, and project management tools such as Asana
Role is remote in the United States or Canada
Benefits
Remote-first work environment
Comprehensive medical, dental, and vision benefits
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