Email deliverability leader building authentication, reputation, and inbox - placement infrastructure for Postscript’s AI messaging platform serving Shopify brands. Advising customers and building the future deliverability team.
About the role
- Delivery Director leading Valiantys’ North American consulting and managed services operations. Scaling delivery standards, teams, client outcomes, and AI-enabled service workflows.
Responsibilities
- Lead North America delivery operations across project-based engagements and managed services
- Establish scalable delivery practices, governance, and operational standards across teams
- Ensure staffing, capacity planning, and resource allocation support customer commitments and business growth
- Drive predictable performance across quality, timelines, utilization, and delivery outcomes
- Ensure high-quality outcomes and consistent customer experience across engagements
- Monitor delivery health, solution quality, customer satisfaction, risks, and escalations
- Provide executive oversight for complex, strategic, or at-risk engagements
- Convert customer feedback and lessons learned into continuous delivery improvements
- Lead and develop Associate Consultants, Consultants, and Managers across Delivery and Managed Services
- Set expectations for performance, accountability, collaboration, and professional development
- Coach Managers, strengthen leadership capabilities, and build succession plans
- Foster a high-performing, inclusive, collaborative culture
- Manage utilization, capacity, quality, customer satisfaction, revenue, and margin indicators
- Use data and operational insights to identify risks, capability gaps, and improvement opportunities
- Drive adoption of AI, automation, and standardized delivery practices
- Embed AI-enabled capabilities responsibly across project delivery, managed services, and solution implementation
- Partner with Sales, Solution Consulting, Engagement Management, Finance, and People teams
- Ensure effective transition from sales and scoping through delivery and ongoing services
- Collaborate with regional and global leaders to align standards and share best practices
- Identify opportunities to increase customer value and support sustainable growth
Requirements
- Significant leadership experience in professional services, technology consulting, or managed services, with responsibility for multi-level delivery teams
- Proven ability to lead and scale project-based delivery and managed services operations
- Strong expertise in delivery operations, resource and capacity management, utilization, governance, forecasting, and performance management
- Strong commercial and business acumen, managing delivery against revenue, margin, utilization, and customer objectives
- Demonstrated ability to develop Managers and build high-performing teams
- Experience managing complex client engagements, executive stakeholders, and escalations
- Ability to drive operational transformation and continuous improvement using AI, automation, data, and standardized delivery practices
- Experience within the Atlassian ecosystem, enterprise service management, Agile, or technology transformation is a plus
- Strong people leadership
- Excellent business and commercial acumen
- Strong operational mindset
- Excellent communication and stakeholder management skills, including with senior executives and complex client situations
- Ability to lead change and continuous improvement in a growing, fast-paced environment
- Collaborative and pragmatic mindset with interest in AI and automation
- Must be legally authorized to work in the United States
- Must not require now or in the future sponsorship for an employment visa
Benefits
- Competitive compensation with an annual performance-based bonus
- Comprehensive Health Insurance
- 401(k) with Company Match
- Generous Paid Time Off (PTO) - 4 weeks per year, plus public holidays
- A flexible remote work policy
- A multicultural and international team environment
- Training time and budget for skills development and career growth
- Flexibility and support to maintain work-life balance
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
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