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About the role
- Practice Director leading Valiantys, an Atlassian Platinum Solution Partner, across North American ESM consulting strategy. Scaling AI-enabled solutions, delivery excellence, and high-performing consulting teams.
Responsibilities
- Lead the regional implementation and evolution of the Enterprise Service Management Practice strategy
- Embed the global practice strategy within the region while ensuring consulting excellence, delivery quality, and commercial performance
- Develop ESM solutions, reusable intellectual property, and AI-enabled capabilities
- Lead and enable Principal Consultants and Product Owners
- Represent the Practice with key clients, Atlassian, and partners
- Own regional Practice performance, capabilities, skills development, and the ESM shadow P&L
- Oversee complex and strategic engagements and advise strategic clients
- Partner with Delivery Management on capacity, skills, and enablement needs
- Set team objectives, manage priorities and capacity, and support career progression
- Contribute to recruitment, onboarding, and retention of Practice talent
- Support strategic opportunities, solution design, statements of work, delivery models, pipeline reviews, and deal assurance
- Drive adoption of the ESM solution catalogue and reusable components
- Own the regional lifecycle and development of ESM solutions and AI-enabled capabilities
- Act as design authority and drive repeatable solutions across Consulting, Sales, and Delivery
- Collaborate with Delivery, Sales, Marketing, People & Culture, Global Partner Management, and Solutions teams
Requirements
- Experienced Professional Services or Consulting leader
- Proven track record leading teams and complex engagements in a technology environment
- Strong people leadership, commercial acumen, and client-facing expertise
- Ability to turn strategy into scalable solutions and measurable outcomes
- Strong understanding of Enterprise Service Management
- Fluency in English
- Atlassian and Jira Service Management experience considered a strong advantage
- Experience within the Atlassian ecosystem and its ESM portfolio considered a strong advantage
- Ability to work in an international environment
- Ability to undertake occasional international travel
Benefits
- Necessary time and budget for training and skills development
- Flexible working environment
- Flexibility and support to maintain work-life balance
- Opportunity for career growth
- International travel opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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