IT Services Manager ensuring operational tech support and security for retail expansion at Bailey Nelson. Leading a small team and managing vendor relationships in a high - paced environment.
About the role
- Senior Support Technician resolving complex IT issues for diverse businesses. Collaborating with L1 technicians and leading technical projects for IT management services.
Responsibilities
- Proactively monitor, maintain, and optimize client systems using RMM tools
- Resolve complex issues involving Microsoft 365 administration, Windows Server, Azure AD, and networking
- Contribute to and occasionally lead technical projects such as Microsoft 365 migrations and server upgrades
- Provide guidance and mentorship to L1 technicians
- Maintain accurate documentation within the PSA and knowledge base
Requirements
- 3–5+ years of MSP experience in a technical support role
- Strong understanding of Microsoft 365, Azure AD/Entra, Windows Server, and networking
- Experience with RMM/PSA platforms (ConnectWise etc.)
- Hands-on experience with common MSP tools (backup, EDR, email security)
- Strong troubleshooting methodology and ability to work independently
- Excellent customer service, communication, and time management skills
- Certifications: Microsoft (AZ-900, MS-900, MD-102), CompTIA Network+ / Security+, Firewall certifications, ITIL Foundation
Benefits
- Competitive salary
- Benefits
- Ongoing training
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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