Technology Solutions Engineer Co - op providing technical support for Caterpillar® Mining and Construction software and hardware technologies with significant travel requirements between Fort McMurray and Edmonton.
About the role
- Technical Solutions Specialist at VersaFile assisting customers with software implementations and content management solutions. Collaborating with teams to deliver successful outcomes in a remote environment.
Responsibilities
- Participate in customer discovery sessions and requirements gathering workshops.
- Assist with configuring and implementing VersaFile software solutions.
- Support software deployment, testing, troubleshooting, and go-live activities.
- Help create implementation plans, testing strategies, and deployment documentation.
- Provide post-implementation support and issue resolution.
- Support content migration projects between document management and enterprise platforms.
- Analyze customer data structures and business processes to support migration planning.
- Assist with data extraction, transformation, validation, and loading activities.
- Perform quality assurance, testing, and reconciliation of migrated content.
- Investigate and resolve migration or integration issues.
- Build trusted relationships with customer stakeholders throughout project delivery.
- Collaborate closely with project managers, developers, consultants, and architects.
- Create and maintain technical documentation, implementation guides, and knowledge base articles.
- Participate in product feedback discussions and continuous improvement efforts.
Requirements
- 2–5 years of experience in software implementation, technical consulting, business systems analysis, application support, ERP administration, or a related technical role.
- Experience working with enterprise applications, document management systems, business software, or SaaS platforms.
- Strong troubleshooting and analytical problem-solving skills.
- Ability to learn new technologies and business processes quickly.
- Strong communication skills and confidence working with customers.
- Excellent organizational and time management abilities.
- Comfortable managing multiple tasks and project activities simultaneously.
- Self-motivated and able to work independently in a remote environment.
Benefits
- Competitive salary
- Annual bonus program
- Comprehensive health and benefits plan
- Home internet reimbursement program
- Flexible remote work environment
- Professional development opportunities
- Supportive and collaborative team culture
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