About the role

Technical Solutions Specialist at VersaFile assisting customers with software implementations and content management solutions. Collaborating with teams to deliver successful outcomes in a remote environment.

Responsibilities

Participate in customer discovery sessions and requirements gathering workshops.
Assist with configuring and implementing VersaFile software solutions.
Support software deployment, testing, troubleshooting, and go-live activities.
Help create implementation plans, testing strategies, and deployment documentation.
Provide post-implementation support and issue resolution.
Support content migration projects between document management and enterprise platforms.
Analyze customer data structures and business processes to support migration planning.
Assist with data extraction, transformation, validation, and loading activities.
Perform quality assurance, testing, and reconciliation of migrated content.
Investigate and resolve migration or integration issues.
Build trusted relationships with customer stakeholders throughout project delivery.
Collaborate closely with project managers, developers, consultants, and architects.
Create and maintain technical documentation, implementation guides, and knowledge base articles.
Participate in product feedback discussions and continuous improvement efforts.

2–5 years of experience in software implementation, technical consulting, business systems analysis, application support, ERP administration, or a related technical role.
Experience working with enterprise applications, document management systems, business software, or SaaS platforms.
Strong troubleshooting and analytical problem-solving skills.
Ability to learn new technologies and business processes quickly.
Strong communication skills and confidence working with customers.
Excellent organizational and time management abilities.
Comfortable managing multiple tasks and project activities simultaneously.
Self-motivated and able to work independently in a remote environment.