About the role

Dataset Program Manager at Voices overseeing hyperscale pilot programs and customer experience. Collaborating with AI customers and delivering complex dataset workstreams on time.

Responsibilities

Analyze and Establish Program Parameters: Evaluate hyperscale stakeholder requirements to define clear program scope, timelines, budgets (including quoting and revisions), and specific dataset deliverables.
Lead Hyperscale Pilot Programs: Direct dynamic dataset programs through the full lifecycle (intake, planning, execution, monitoring, controlling, and closing), seamlessly adapting between high-velocity sprints and long-term initiatives.
Drive Program Execution & Mitigate Risk: Take full ownership of new customer programs with a proactive approach to problem-solving. Build program trackers, develop risk mitigation strategies, and establish contingency plans during the planning phase to proactively resolve issues.
Deliver an Exceptional Customer Experience: Maintain rigorous standards of customer service throughout the program lifecycle, ensuring every interaction meets the high expectations of hyperscale clients.
Document and Streamline Processes: Create and refine standard operating procedures (SOPs) based on learnings from pilot programs to continuously improve processes and contribute to a scalable library of delivery best practices.

Significant experience in a project or program management role, with a demonstrated ability to manage complex engagements independently.
Post-secondary education in Project Management, Business Administration, or a related field. (CAPM or PMP certification is a strong asset).
Industry Experience: A background in the AI data services industry with direct exposure to hyperscale customers is highly preferred.
Project Management Expertise: Solid understanding of full-lifecycle project management, including planning, scheduling, stakeholder communication, and risk mitigation.
Technical Proficiency: Hands-on experience with Google Workspace, enterprise project management tools, and CRM platforms.
Core Competencies: Proven strengths in Customer Focus, Agile Methodology, and Strategic Direction and Execution.

Generous Vacation: We offer 15 days of annual vacation (pro-rated for your first year), plus additional paid leave during our scheduled summer and winter holiday closures.
Personal Time: Take care of what matters with 5 paid personal days and 3 unpaid personal days annually
Comprehensive Health Coverage: Access to health and dental benefits after just 3 months of employment
Hybrid Flexibility: Enjoy the best of both worlds with our hybrid work environment
Performance Bonus Program: Recognizing your impact with bonus opportunities tied to company and individual performance
Learning & Development Support: We invest in your growth with a dedicated L&D budget and coverage for platforms like LinkedIn Learning, Udemy, Codecademy, and more
Community Impact: We empower you to give back with 8 hours of paid volunteer time annually, allowing you to support the causes and nonprofits that matter most to you.
A Great Team: Work with genuinely kind, smart, and talented people who love what they do (and know how to have fun doing it).