Technical Customer Support Contractor for Trust Wallet, a leading non - custodial cryptocurrency wallet. Providing user support and troubleshooting issues across wallet functionality and payment systems.
About the role
- IT Support Specialist providing technical support for AI startup Vosyn, maintaining IT infrastructure, and resolving hardware and software issues. Internship offers hands-on experience in high-growth environment.
Responsibilities
- Provide technical support for hardware, software, and network issues to ensure uninterrupted operations
- Troubleshoot and resolve IT problems in a timely and effective manner
- Assist in maintaining and upgrading IT systems, including servers, networks, and devices
- Manage user accounts, permissions, and access control in compliance with security policies
- Monitor system performance and proactively identify potential technical issues
- Install, configure, and update software and hardware systems as required
- Document IT processes, solutions, and user guides to support team knowledge sharing
- Collaborate with teams to implement IT solutions that align with organizational goals
Requirements
- Completed Bachelor’s degree in Information Technology, Computer Science, or a related field required
- Master’s program enrollment or completion is preferred but not mandatory
- Strong problem-solving and analytical skills, with a passion for troubleshooting IT issues
- Familiarity with operating systems (e.g., Windows, macOS, Linux) and networking protocols
- Experience with IT support tools and platforms (e.g., remote desktop, ticketing systems)
- Proficiency in system maintenance and security best practices
- Excellent communication skills to effectively assist end-users and collaborate with teams
- Highly organized and able to prioritize tasks in a fast-paced environment
- Certifications such as CompTIA A+, Network+ , or similar are a plus
- Ability to work both independently and collaboratively
- Strong problem-solving skills and attention to detail
Benefits
- No cash in-hand payment
- Payable in common shares of the Corporation based on fair market value
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