Director, Program Management for CX, managing implementation and support for major accounts at NICE. Driving project delivery and customer satisfaction with oversight of project management community.
About the role
- Partner Program Manager supporting the growth and execution of Webflow's Certified Partner Program. Operationalizing, scaling, and continuously improving the partner experience from onboarding through activation.
Responsibilities
- Support the day-to-day operations of the Webflow Certified Partner Program, ensuring policies, benefits, and processes are executed consistently and smoothly.
- Manage partner lifecycle workflows, onboarding, tier movement, and offboarding, with a strong focus on partner experience.
- Maintain program documentation, partner-facing resources, and internal playbooks to ensure clarity, accuracy, and ease of use.
- Track and report on partner program metrics such as applications, onboarding completion, certification progress, engagement, and activation.
- Help identify operational gaps or inefficiencies in the program and propose improvements that make the program easier to scale.
- Partner cross-functionally with Marketing, Sales, Product, and Support teams to coordinate launches, updates, and partner communications.
Requirements
- 2–4 years of experience in partner programs, program operations, enablement, customer education, or a related role within a SaaS or technology company.
- Experience supporting or executing programs for external audiences (partners, customers, agencies, or communities).
- Experience working with agencies, freelancers, or professional services partners is a major plus
Benefits
- Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
- Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
- Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
- Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
- Wellness for the whole you. Access to mental health resources, therapy and coaching.
- Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
- Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts.
- Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.
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