About the role

Branch Operational Support Advisor providing advisory services to branch/hub staff on operational issues. Support and develop projects enhancing delivery of retail and business services to members.

Responsibilities

Acts as the primary resource for branch/hub staff on issues on retail and business services operational and technical issues; provides advice and support to staff and works to resolve problems or issues in a timely manner.
Provides support and training during branch renovations/builds to ensure seamless operations.
Updates and/or implements approved or revised banking forms.
Researches, develops and implements retail and business services standardized policies and procedures.
Maintains the operations and branch compliance manuals and ensures updates are released in a timely manner and appropriate support provided.
Provides reporting to appropriate divisions for various statistics on a monthly basis.
Maintains existing banking forms, creates and implements new approved or revised forms.
Liaises with third party providers related to branch operations; works with external resources to obtain clarification, direction and opinions on operational and/or regulatory issues.
Represents Operations on corporate projects and contributes to continuous improvement initiatives that create efficiencies and enhance the member experience.
Performs administrative tasks as required.

High School Diploma required
College, Trade or Tech School Diploma (2 years) in a related discipline preferred
3 years related experience in the financial service industry required
Solid understanding of retail and commercial policies, procedures and legal requirements and product/service delivery
Ability to work independently, as well as collaboratively in a team environment
Demonstrated effective interpersonal skills with the ability to communicate both verbally, in writing or through presentations to a wide variety of people
Ability to effectively facilitate meetings and/or training sessions/focus groups
Proficient with computer software applications e.g. MS Office
Basic knowledge of project management, an asset
Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.

Mental health coverage and resources
Customizable health benefits, as well as topped-up parental leave
Performance-based compensation, employee banking advantages and group RRSP matching
Vacation time and flexible work arrangements to support your lifestyle
Opportunities for meaningful impact through volunteer work