Junior IT Specialist responsible for supporting warehouse management systems at DSV. Requires technical knowledge in warehouse applications and strong SQL proficiency.
WU
Branch Operational Support Advisor – Help Desk
Posted 7 hours ago
About the role
- Branch Operational Support Advisor providing advisory services to branch/hub staff on operational issues. Support and develop projects enhancing delivery of retail and business services to members.
Responsibilities
- Acts as the primary resource for branch/hub staff on issues on retail and business services operational and technical issues; provides advice and support to staff and works to resolve problems or issues in a timely manner.
- Provides support and training during branch renovations/builds to ensure seamless operations.
- Updates and/or implements approved or revised banking forms.
- Researches, develops and implements retail and business services standardized policies and procedures.
- Maintains the operations and branch compliance manuals and ensures updates are released in a timely manner and appropriate support provided.
- Provides reporting to appropriate divisions for various statistics on a monthly basis.
- Maintains existing banking forms, creates and implements new approved or revised forms.
- Liaises with third party providers related to branch operations; works with external resources to obtain clarification, direction and opinions on operational and/or regulatory issues.
- Represents Operations on corporate projects and contributes to continuous improvement initiatives that create efficiencies and enhance the member experience.
- Performs administrative tasks as required.
Requirements
- High School Diploma required
- College, Trade or Tech School Diploma (2 years) in a related discipline preferred
- 3 years related experience in the financial service industry required
- Solid understanding of retail and commercial policies, procedures and legal requirements and product/service delivery
- Ability to work independently, as well as collaboratively in a team environment
- Demonstrated effective interpersonal skills with the ability to communicate both verbally, in writing or through presentations to a wide variety of people
- Ability to effectively facilitate meetings and/or training sessions/focus groups
- Proficient with computer software applications e.g. MS Office
- Basic knowledge of project management, an asset
- Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.
Benefits
- Mental health coverage and resources
- Customizable health benefits, as well as topped-up parental leave
- Performance-based compensation, employee banking advantages and group RRSP matching
- Vacation time and flexible work arrangements to support your lifestyle
- Opportunities for meaningful impact through volunteer work
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