Head of HR leading people operations, compliance, compensation, and employee relations for Willow. Supporting a global workforce at a personalized telehealth cosmetic weight-loss company.
Responsibilities
Own the HR stack and employee lifecycle from offer acceptance through offboarding
Maintain clean, audit-ready employee records, contracts, and documentation across employment types and geographies
Handle sensitive employee relations matters including investigations, disputes, accommodations, and terminations
Coach managers to prevent escalation of employee relations issues
Own compensation philosophy, banding, benchmarking, and benefits programs
Coordinate compensation decisions, payroll, headcount planning, and compensation changes with finance
Design and run a lightweight performance management system covering goals, feedback, reviews, and calibration
Own employment law compliance across states and countries where workers are located
Partner with recruiting on offer strategy, hiring compliance, interview practices, onboarding, and hiring manager coaching
Lead employee engagement initiatives and advise on retention strategy and employee experience
Manage and develop the People team
Advise the COO and founders on organizational design, personnel matters, and people risk
Requirements
8+ years in HR with at least 3 leading an HR function or major pillar at a company of comparable scale (roughly 150 to 500 people), ideally through a phase of rapid growth
Demonstrated experience building and scaling HR operations for both US-based employees and global workforce
Deep employee relations experience, including personally handling investigations, terminations, and leadership-level personnel matters
Strong employment compliance experience, ideally with multi-state experience; healthcare, telehealth, or another regulated industry is a plus
Hands-on experience with compensation banding, benchmarking, and offer design
Comfortable working closely with finance on payroll, headcount planning, and compensation changes
Comfortable being the most senior HR person in the company and making judgment calls independently
High discretion with confidential matters
Direct, clear communication and ability to document decisions and provide independent counsel
Willingness/ability to work in the United States or Canada as specified by the listed remote locations
Benefits
Flexible hours
Work wherever you choose
Fun and casual work environment
Employee engagement activities and virtual gatherings
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