About the role

Account Manager for managing renewals in Workleap's Flash sector with a focus on client relations. Engage with clients to enhance retention and drive value through effective pricing strategies.

Responsibilities

Drive the end-to-end renewal motion for the Flash segment — managing proactive 90/60/30-day cycles that keep GRR on target and surface expansion signals early;
Accelerate pricing migration conversations within your book of accounts — guiding legacy clients to the new platform pricing model and closing those migrations;
Keep a clean, accurate HubSpot pipeline across a high volume of accounts so forecasts reflect reality, not optimism;
Identify expansion signals and collaborate with Account Managers on accounts that have outgrown the Flash motion;
Use AI tools (e.g., Claude) to personalize outreach at scale, prepare calls, and quickly produce account briefs — so your time is spent on conversations, not admin;
Detect early churn signals, escalate with a plan and follow the playbook while knowing when to adapt it.

Bilingual French-English required;
1+ year in a renewals, inside sales, or customer success role where you owned quota — not just contributed to it;
Comfortable managing a high-volume book of accounts; experience at the SMB scale is a strong advantage;
Strong pipeline discipline: CRM hygiene is a professional standard for you, not an administrative burden;
Comfortable using AI tools (e.g., Claude, Copilot, ChatGPT) daily as a productivity accelerator — not an experiment, but a habit;
Process-oriented with good instincts for when to stick to the playbook and when to adapt it (plus: experience navigating a pricing or packaging transition with existing customers; plus: SaaS or HR tech background).