Account Manager growing enterprise customer revenue for Mosaic AI’s configurable technical - support platform. Driving module adoption, renewals, ROI cases, and executive expansion strategies.
About the role
- Account Management Manager transforming ShareGate’s renewal motion into an expansion engine. Leading Account Managers and growing cross-sell revenue for Microsoft 365 migration and governance software.
Responsibilities
- Own the transition from a fast, transactional renewal motion to a segmented renewal motion with cross-sell revenue
- Lead 4–8 Account Managers accountable for GRR, NRR, and expansion
- Hit team-level GRR, NRR, and expansion targets through a proactive, structured renewal motion
- Transform the renewal team into a segmented, expansion-led team while maintaining throughput
- Grow cross-sell revenue by leading the ShareGate Protect motion into the existing Migrate base
- Develop Account Managers through weekly 1:1s, pipeline reviews, and live deal coaching
- Protect revenue at risk by surfacing churn signals, coaching save plays, and escalating early
- Deliver trusted forecasts, maintain HubSpot pipeline hygiene, and use AI to turn CRM data into decisions
- Partner with RevOps, Channel, Finance, and Legal on segmentation, reporting, and capacity planning
- Report to the Director, Account Management
- Collaborate with Channel, RevOps, Finance, Legal, HR, Sales Enablement, and Product Marketing
Requirements
- 2+ years leading an Account Management or Customer Success function accountable for renewal and expansion targets, with a record of hitting them
- Experience with both high-velocity transactional renewals and white-glove strategic accounts
- Judgment to match the account approach to its needs
- Builder's instinct and ability to test bets and change course
- Strong leadership through change, including over-communication and ownership of team frustrations
- Strong coaching instincts and radical candor
- Working AI fluency, including building workflows and using AI to analyze CRM data and pressure-test decisions
- HubSpot experience is a plus
- Familiarity with the Microsoft 365 ecosystem is a bonus
- Experience taking a velocity-driven team through the shift to expansion-led is a bonus
Benefits
- LTIP program, share in Workleap's long-term growth
- RRSP
- Family health insurance
- Telemedicine
- Annual wellness budget
- Flexible vacation policy
- Remote work, with access to our Montreal office
- In-person gathering twice a year
- Claude access, for everyone
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