Customer Solutions Architect responsible for pre - sales solutioning across data, voice, mobility, and IoT portfolios for TELUS. Engaging with clients to provide scalable, customer - centric technology solutions.
About the role
- Solution Architect acting as a technical bridge to ensure successful adoption of Zafran's cybersecurity platform. Collaborating with product and customer success teams to resolve technical implementations and onboard clients.
Responsibilities
- Serve as the primary technical bridge between Product/Engineering and our Customer Success teams
- Own onboarding & integrations end-to-end — design reference architectures, validate data flows, and unblock deployments across complex enterprise environments.
- Stay abreast of industry trends and advancements in backend development to inform architectural decisions.
- Collaborate with the product team to improve the product’s usability & onboarding processes for customers.
- Turn field signals into roadmap impact — translate requirements and issues from Customer Success/Sales Engineering into clear specs, priorities, and demos with Product/R&D.
- Work with teammates to guide R&D through the evolution of the platform, advising and influencing at every scope.
- Serve as a trusted technical advisor internally and externally, leveraging your product expertise to drive meaningful development and & engaged customers.
Requirements
- 3+ years of hands-on experience in backend development with languages such as Golang, Python, Java, or C/C++
- Proven Customer Facing orientation.
- Ability to explain technical details and requirements to customers with different levels of expertise and responsibilities
- Rapid learning ability and adaptability to new technologies.
- Strong problem-solving skills, sense of ownership, and communication skills.
- Familiarity with Cloud environments, including AWS, GCP, or Azure (advantageous).
- 5+ years of experience, including at least 2 positions.
- Team player mentality with the capability to see the big picture and focus on critical details.
- Capability and willingness to take responsibility and have a deep influence.
- Experience in industry cyber-security
Benefits
- flexible PTO
- health insurance plans (medical, dental, vision)
- monthly stipend for phone and internet
- 401k
- flexible spending account
- home office stipend
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