Senior IT/Telecom Manager leading engineering teams and strategic technology initiatives for CBC/Radio - Canada, Canada’s public broadcaster. Managing infrastructure, projects, procurement and technical standards.
LP
Application Support Specialist – Intermediate
Posted via LinkedIn Recruiter (not a company profile)
Posted 3 months ago
About the role
- Intermediate Application Support Specialist needed for Salesforce/SaaS support, incident management, and end-user support in Toronto.
Responsibilities
- The Application Support Specialist – Intermediate will support Salesforce-based applications, manage ticket queues and SLAs, prioritize incidents, escalate appropriately, maintain knowledge base entries, and provide end-user support in a SaaS environment. The role is onsite in Toronto with a contract from June 15, 2026 to September 30, 2027, with probable extension.
Requirements
- Must have: Salesforce & SaaS Platform Knowledge (objects, workflows, flows, permissions, reports, dashboards); Incident & Ticket Management (manage ticket queues and SLAs, prioritize incidents, escalate, maintain knowledge base); Customer Support & Service Orientation (end-user support in SaaS, customer-first mindset, manage high-pressure situations). Nice to have: QA/Testing experience (functional/regression testing, test cases/scripts, UAT support, defect tracking), Salesforce Administrator certification.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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