6-month contract ITSM Consultant role focusing on Incident, Change, and Problem Management. Hybrid: 3 days remote, 2 days onsite in Mississauga, ON.
Responsibilities
Assess current IT processes and systems, identify gaps and improvement opportunities, design and implement ITSM solutions aligned with organizational objectives, advise stakeholders on ITSM methodologies and tools, monitor performance metrics, report on outcomes, and communicate findings and recommendations.
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