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Program Manager – ServiceNow Services
Posted via LinkedIn Recruiter (not a company profile)
Posted 3 months ago
About the role
- Hiring: Program Manager – ServiceNow Services in Toronto, ON. Requires 8+ years of experience in ServiceNow implementations and managed services.
Responsibilities
- Lead ServiceNow implementation and transformation projects, oversee operational service delivery and SLA/KPI performance, manage client relationships, governance meetings, and escalations, and drive ServiceNow platform growth, roadmap planning, and continuous improvement initiatives.
Requirements
- 8+ years of Program/Project/Service Delivery Management experience; strong experience leading ServiceNow implementations and managed services engagements; expertise in ITSM processes, ITIL practices, governance, risk, and stakeholder management; experience managing project scope, budget, timelines, SLAs, KPIs, and cross-functional teams; strong client-facing and executive communication skills. Preferred: ServiceNow ITSM, ITAM, CMDB, SecOps, HRSD; PMP and/or ServiceNow Certifications; experience in enterprise or regulated environments.
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Not specified
Degree requirement
No Education Requirement
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