Service Designer supporting the Data Centre of Excellence by designing data products and applying human-centered design to data services. Contract role in Edmonton, AB.
Responsibilities
Reporting to the Manager, Analytics Capability Centre, the Service Designer supports the Data Centre of Excellence by designing and delivering data products that enable data access, analytics, and data-informed decision-making. The role applies human-centered design to data services, focusing on business outcomes, innovation, and treating data as a corporate asset. You'll collaborate across the organization to define scope and roadmaps, design and prototype data products, and improve internal and external data user experiences.
Requirements
Key Responsibilities: Apply human-centered design to data and analytics product development. Lead discovery, requirements gathering, process mapping, and service design. Analyze data user experiences across pipelines, interfaces, catalogues, and architecture. Identify gaps, opportunities, and solutions across current and future states. Conduct and facilitate: User and behavioral research, Co-design workshops, Prototyping, concept testing, and usability testing, Journey mapping, service blueprints, and user story mapping. Develop service metrics, performance analysis, and reporting. Create strategy, roadmap, and technical documentation. Support change management, data governance, and integration of new data architectures. Required Experience: 6+ years creating journey maps and service blueprints. 6+ years facilitating co-design workshops. 5+ years applying human-centered design (UX, CX, service design). 5+ years working with digital or data services. 5+ years as a Service Designer on large, complex projects. Nice to Have: Research analysis and presentation experience. Service metrics and measurement design. Behavioral/ethnographic field research experience.
Fractional Media & Web Analytics Manager driving data - driven insights for clients' digital marketing efforts. Leading analytics, tracking, and optimization strategies across various media channels.
Senior Strategy and Analytics Specialist driving revenue operations in the leading legal AI company. Collaborating across finance, sales, and customer success for strategic decision - making.
Business Data Analyst at Homewood Health delivering data solutions and analytics for a mental health organization. Collaborating with stakeholders to enhance operational performance and insights from complex datasets.
Senior Business Data Analyst driving data - informed solutions for a mental health organization. Collaborating with teams to deliver high - quality business analytics and mentoring junior analysts.
Senior Data Analyst transforming ecosystem and blockchain data into insights for product decisions. Collaborating to improve ecosystem health and user experiences across the Solana network.
Senior Research & Data Analyst at Government of Alberta analyzing health data for mental health and addiction. Supporting policy and decision - making with statistical models and analytical products.
Senior Data Analyst in a remote - first role at Best Buy. Collaborating across teams to harness data, deliver insights, and influence business strategy.
Fleet Quality Coordinator & Data Analyst at the City of Hamilton, responsible for fleet initiatives and performance measurement. Collaborating with the Fleet Manager on quality improvement strategies.