IT Support Specialist providing technical support for internal customers including hardware troubleshooting and onboarding activities. Collaborating with teams to enhance technology use and train employees.
About the role
- Experienced Transition Lead needed for a 6+ month hybrid contract in Toronto, ON. Must have 8-12+ years in IT Services and Transition Management.
Responsibilities
- Manage and execute end-to-end service transitions, ensuring seamless onboarding, knowledge transfer, governance setup, and successful transition to steady-state operations.
Requirements
- 8–12+ years of experience in IT Services, Managed Services, or ADM engagements; proven experience in Transition Management, Service Onboarding, or Migrations; strong Knowledge Transfer (KT) planning and execution experience; expertise in ITIL processes and Service Management frameworks; experience working in Global Delivery Models and Multi-Vendor environments; strong stakeholder, governance, risk, and issue management skills.
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No Education Requirement
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