Gestionnaire relationnel(le) chez EDC, aidant les entreprises canadiennes à réussir à l’étranger. Prospection, gestion de portefeuilles et solutions de financement du commerce international en Colombie - Britannique.
About the role
- Mid-Market Account Manager expanding revenue for 360Learning’s collaborative LMS across existing Canadian B2B SaaS customers. Driving account-based outreach, renewals, product demos, and sales growth.
Responsibilities
- Grow revenue from the existing mid-market customer base
- Collaborate with customer success to ensure healthy customers and high renewal rates
- Drive inbound and outbound sales efforts within an assigned account portfolio
- Tailor approaches to individual clients and focus on top accounts
- Use the CRM tool to map accounts, build account plans, prepare sales documentation, and provide opportunity forecasts
- Identify high-potential accounts, understand connections, and create power maps for growth opportunities
- Create outreach cadences and make outbound calls to achieve sales quota metrics
- Arrange virtual and in-person meetings with key account stakeholders
- Serve as the point of contact for business opportunities, issues, and questions
- Deliver product demonstrations and account-specific initiatives
- Collaborate with company teams to optimize the customer experience
- Establish and grow relationships with key decision-makers and influencers
- Analyze and present customer reports and provide recommendations
- Drive customer satisfaction and customer referenceability
- Build pipeline through account-based outreach
- Conduct internal and external business reviews
- Meet and exceed quarterly sales quotas
- Mentor others across the sales team
- Contribute platform and Learning & Development subject-matter expertise
- Manage complex, multi-threaded deals
Requirements
- At least 3+ years of sales experience in an HRtech B2B SaaS environment as an Account Manager or an Account Executive
- Bonus points for experience selling learning solutions like an LMS or LXP
- Growth mindset and lifelong learning attitude
- Strong analytical and organizational skills
- Strong written and verbal communication skills
- Experience executing complex software/platform demos in the sales process
- Availability for client and larger team meetings for up to 5% travel time annually
- Ability to travel to a minimum of two trade shows per year is required
- Bachelor’s degree or higher level of education
- Enthusiasm for Convexity culture
Benefits
- Pay structure includes base salary, variable incentive pay, and company equity
- Comprehensive medical, vision, and dental insurance starting your first full month
- RRSP matching starting from day 1
- Generous parental leave
- Professional development opportunities through our own platform
- Unlimited days of annual vacation PTO
- 5 days for sick leave
- Holidays following the Ontario holiday calendar
- Remote-first organization
- Flexible work hours
- 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity
- Corporate Social Responsibility program
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