Industry Account Manager growing industrial automation accounts and market share for Rockwell Automation. Advising manufacturers, shaping solutions, and negotiating strategic customer opportunities.
About the role
- Account Manager growing SaaS customer adoption, renewals, and expansion revenue for Absorb’s AI-driven learning platform. Managing client relationships and sales pipelines across emerging-growth accounts.
Responsibilities
- Drive growth by expanding customer adoption of Absorb and uncovering upsell and cross-sale opportunities within existing accounts
- Increase net dollar retention through proactive upsells, cross-sells, relationship management, and revenue protection
- Lead client contract renewals, expanding Annual Recurring Revenue and strengthening partnerships
- Identify, develop, and close new opportunities within assigned accounts as part of a land-and-expand strategy
- Create proposals, statements of work, and other client-facing documents
- Build trusted relationships with key contacts and position Absorb as a strategic partner
- Manage the sales pipeline and report monthly and quarterly for business visibility
- Become an expert in Absorb’s subscription models and guide renewal and expansion conversations
- Participate in team meetings and collaborative projects to improve sales processes and performance
- Develop internal partnerships across Customer Success, Support, Product, and Leadership
- Stay current on product releases, training sessions, and industry insights
- Manage a book of business and support customer value realization as accounts grow
Requirements
- Post-secondary degree, preferably in business or a related field
- 1–2 years of experience successfully managing client relationships and driving revenue growth through upselling
- Very strong time management and organizational skills
- Very strong verbal and written communication skills
- Outgoing and personable nature with a sales-driven attitude
- Strong team player
- Ability to thrive in a dynamic, fast-paced environment that changes constantly
- SaaS or technology sales experience preferred
- Experience working with a global client base preferred
- Strong MS Office skills, primarily Excel and PowerPoint, preferred
- Fluency in additional languages preferred
- Experience working with industry tools such as Salesforce preferred
- Must be legally eligible to work in the country applied to without sponsorship
- Successful candidates are subject to pre-employment background screening, including a criminal record check
Benefits
- Fully remote-first work with flexible work arrangements
- Comprehensive health and wellness benefits
- Retirement savings programs
- Eligibility for two different bonus plans
- Generous time off
- Comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance
- Monthly Flex Allowance
- Endless opportunity for career growth and internal mobility
- Employee-driven DE&I programs
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