Desjardins Account Manager developing and selling financial solutions to small commercial organizations. Managing client relationships, credit risk, portfolio profitability and business growth.
About the role
- Vendor Relations Manager optimizing vendor portfolios, pricing, contracts, and rewards catalogs for Achievers’ employee recognition platform. Improving member redemption experiences through data analysis and cross-functional collaboration.
Responsibilities
- Partner with Marketplace vendors to expand reward exposure, drive incremental revenue, and deliver the best redemption experience for members worldwide
- Manage a diverse vendor portfolio, including EMEA Merchandises and Gift Cards partners
- Develop and maintain positive vendor relationships and promptly address operational issues
- Collaborate with Finance to ensure accurate and timely vendor payments
- Ensure vendor contract compliance with business needs, commitments, operational objectives, and industry standards
- Manage efficiency, escalation, performance, growth, platform change, and promotion initiatives
- Manage contract negotiations and renewals to secure favourable terms
- Track and report vendor performance metrics against commitments, benchmarks, and goals
- Support vendor performance improvement plans
- Analyze data and reporting to deliver key details to stakeholders
- Identify margin improvement opportunities and optimize product pricing and margins through negotiation
- Identify performance issues and implement corrective actions with vendors
- Collaborate with Merchandising on product popularity, performance, and selection
- Work with vendors to introduce new and trending products
- Collaborate cross-functionally with Fulfillment, Promotions, Merchandising, Vendor Partnerships, Customer Success, Finance, Support Operations, Legal, Development, Product, and Marketplace teams
- Capture and action customer needs to enhance the member experience
- Identify product and operational opportunities available through vendors
Requirements
- 3 to 5 years of Vendor Management/eCommerce experience
- Experience with tracking vendor performance against KPIs
- Ability to effectively negotiate with key stakeholders and vendors
- Excellent communication and relationship management skills
- Excellent analytical skills to solve ambiguous problems and develop insights from large data sets
- Self-starter; acts with a sense of urgency, proven results and solution-oriented
- Evidence of effective time management and prioritization against business needs
- Proficiency with CRMs such as Salesforce an asset
- Experience with using analytical tools (i.e., Microsoft Excel, Tableau) an asset
- Bachelor’s degree preferred
- Fluency in Spanish an asset
Benefits
- Rewards for your impact through our Recognition and Rewards program
- Health Benefits and Life Insurance Coverage beginning on your first day
- Parental Leave Top-up
- Employer matched RRSP contributions
- Flexible Vacation to recharge, so you can bring your best
- Employee and Family Assistance Program offering mental health, legal, and financial counselling
- Supported professional development and career growth (LinkedIn Learning, mentorship)
- Employee-Led Employee Resource Groups that celebrate our diversity
- Regular events designed to build connection, belonging, and well-being
- Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office
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