Lead Payroll Administrator responsible for full payroll process management at Central 1. Collaborating in a tech - forward environment to ensure accuracy and compliance.
About the role
- SmartCare Advisor supporting UKG Pro clients' HR, payroll, and benefits optimization. Engage in consultative practices while enhancing their UKG Pro system performance.
Responsibilities
- Serve as the primary post-implementation partner for assigned clients
- Lead regular client touchpoints to review system performance, gaps, and optimization opportunities
- Build strong client relationships and drive overall customer satisfaction
- Facilitate consultative discussions on HR/payroll best practices and system utilization
- Perform configuration updates and enhancements within UKG Pro (Payroll & People modules)
- Analyze system performance and recommend improvements
- Support open enrollment (OE) and life event (LE) processes within benefits
- Manage and triage client inquiries, ensuring timely resolution or escalation
- Troubleshoot system-related issues and provide clear, actionable solutions
- Meet timelines aligned with key deliverables and client expectations
Requirements
- 3+ years of hands-on experience with UKG Pro (Payroll & People)
- Experience in consulting, implementation, configuration, or support roles
- Minimum of 5–10 full-cycle implementations or equivalent system exposure
- Strong knowledge of: HR and payroll processes
- Benefits (including Open Enrollment & Life Events)
- System testing methodologies
- Proven ability to manage multiple clients or priorities in a fast-paced environment
- Strong analytical and problem-solving skills
- Excellent communication skills (client-facing is a must)
- UKG Pro Payroll & People Certification (required)
Benefits
- Base Salary plus Incentive Pay
- GRSP with Employer Match
- Medical Plan with Medavie Blue Cross
- Dental & Vision
- Extended Health Care
- Life Insurance for you and your family
- Online Doctor Service
- Travel Insurance
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