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Manager, Credit Card Engagement & Retention
LinkedIn Recruiter Post
Manager, Credit Card Engagement & Retention - 1 - year contract in Toronto. Drive squad effectiveness and cross - functional initiatives.
About the role
- Coordinate and execute activities for the New Product Launch process in Apotex, a global health company dedicated to affordable medicines.
Responsibilities
- Responsible to coordinate, plan and execute activities to support the New Product Launch process in achieving successful product launches
- Serves as an intermediate technical specialist for New Product Launch; dealing with Apotex executives and management with customized or complex professional services related to New Product Launches
- Collaborate with counterparts in Sales & Marketing, R&D and Operations, throughout the new product launch process to achieve on time in full successful launches
- Generate all required SAP codes and Master Recipes for new product launches and line extensions, for the purposes of capacity and component planning, prior to submission
- Generate change requests for MPaR (Master Packaging Record) for new product launches following submission stage or creation of projects for line extensions
- As required, generate change requests for MMaR (Master Manufacturing Record), CofAs, and Test Profiles
- Generate change requests to create or review/approve finished good, semi-finished, packaging component and unique excipient codes in SAP following Submission stage
- Demonstrate well-developed process creation and implementation and technical skills by creating processes and systems to achieve a rigorous new product stage-gate launch process
- Understand time-sensitive nature of new product launches by minimizing and/or eliminating delays within the critical path
- Resolve issues as they arise and escalate issues to Project Leader/Manager or Director that cannot be resolved
- Ensure all Change Requests are on completed on time to achieve launch readiness
- Develops and maintains effective relationships with management and peers across the organization to assess their New Product Launch requirements, provide advice, determine their customer service level and manage their expectations
- Respond to complex queries from initiation through to launch by providing a specialized level of direct/indirect input in the definition, development and planning of new product launch activities throughout the New Product Launch process
- Support and provide input/feedback for all new process designs for the Change Control Process to be optimized to successfully launch new products
- Participate and provide an in depth technical perspective and functional perspective in developing and implementing cross-functional project teams, systems, policies, procedures and measures of performance to facilitate continuous improvement of the new product launch process
- Coordinate Change Control activities that build on the principles of “Right First Time” for all project tasks to achieve launch readiness status
- Effectively use designated systems applications to support launch communication
- Responsible for updating and maintaining all systems databases required by the New Product Launch process
- Support the NPL Planner in the creating, planning and execution of launch processes, systems and tools
- Liaise with management from across the business to assess customer needs and gather feedback for the purpose of improving customer service
- Participates in the implementation of departmental and cross-functional process improvement initiatives
- Performs all work in compliance with our Code of Conduct and Business Ethics, and related policies and with the legal and regulatory requirements that apply to our job activities; Works as a member of a team to achieve all outcomes; Operates in accordance with our Code of Conduct and Business Ethics, and all established regulatory, compliance and safety requirements; Performs all work in support of our Values: Collaboration, Courage, Perseverance, and Passion and Works in a safe manner collaborating as a team member to achieve all outcomes
Requirements
- Certification in Supply Chain Management or Business Related College Diploma Preferred
- Excellent oral and written English communication skills
- Excellent understanding of ERP/SAP processes, supply planning and master data
- Strong computer skills and knowledge of spreadsheet, word processing and project management software
- Strong interpersonal, communication skills
- Good understanding of the organizations business processes and supply chain
- Excellent attention to detail
- Excellent project management skills
- Ability to manage multiple tasks and projects simultaneously
- Excellent interpersonal skills and ability to relate well to internal and external customers
- Experience in pharmaceutical or consumer packaged goods product launch process
- Three years’ experience in product launch, supply planning or product development in pharmaceutical environment.
Benefits
- bonus programs based on your position in the organization
- comprehensive benefits
- pension plan to help you save for retirement
- learning and development opportunities
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