Project Coordinator supporting medical communications projects at a Toronto agency. Coordinating timelines, documentation, MLR reviews, meetings, billing, and project reporting.
About the role
- Senior Project Manager leading complex customer implementations for Irth Solutions, a software product company. Managing budgets, risks, stakeholders, and delivery across enterprise-scale data platforms.
Responsibilities
- Lead and manage complex projects and programs supporting successful customer implementation, deployment, and adoption of Irth's software platform
- Develop and manage project plans, timelines, deliverables, budgets, resources, and success metrics
- Monitor project progress, identify risks and issues, and execute mitigation and resolution plans
- Communicate project status, risks, dependencies, changes, and progress to customers and internal stakeholders
- Serve as the primary liaison between Irth customers and internal teams
- Manage customer expectations and relationships throughout the project lifecycle
- Coordinate cross-functional resources and identify additional resources needed for implementation and customer issues
- Manage changes to project scope, schedules, and costs using project management and change-control practices
- Ensure deliverables, SOPs, internal processes, and client-facing documentation remain accurate and aligned with company objectives
- Track project outcomes, ROI, and customer success metrics
- Identify opportunities to improve project delivery, customer experience, and internal processes
- Drive projects through successful completion and achievement of customer business outcomes
Requirements
- 12+ years of experience managing customer-facing software implementation projects, preferably within Professional Services at a software or SaaS company
- Experience partnering with external customers and cross-functional teams including Sales, Engineering, and Product Management
- Excellent customer engagement, presentation, written, and verbal communication skills
- Strong organizational, multitasking, and project prioritization abilities
- Experience managing multiple projects, priorities, and resources simultaneously
- Experience managing customer escalations at all organizational levels, including executive stakeholders
- Strong understanding of project financials, including revenue, costs, budgets, profitability, and margins
- Strong knowledge of project management methodologies, tools, and industry best practices
- Experience developing, implementing, maintaining, and following repeatable project management processes and methodologies
- Ability to identify risks, resolve issues, manage dependencies, and drive successful project outcomes
- Bachelor's or Master's degree in Computer Science, Software Engineering, Information Technology, Business, Project Management, or a related field, or equivalent professional experience
- Preferred: experience in the Oil & Gas industry or broader Energy sector
- Preferred: experience with contract locators or related field-service stakeholders
- Preferred: experience managing complex Energy-sector stakeholder relationships
- Preferred: familiarity with enterprise software implementations and platforms supporting field operations or infrastructure management
Benefits
- Competitive salary and comprehensive benefits
- Medical, dental, and vision insurance options
- 401(k) plan with company match
- Flexible PTO policy plus company-paid holidays
- Life insurance and pet insurance
- Access to employee discounts and perks programs
- A generous one-time work-from-home stipend
- Team events and opportunities to connect, including monthly company lunches, volunteer outings, and quarterly gatherings
- Complimentary snacks, beverages, and coffee at the Columbus, Ohio office for hybrid employees
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