Growth Marketing Manager scaling Meta and TikTok acquisition for Owner’s AI platform serving local businesses. Driving experimentation, budget optimization, and AI - powered marketing workflows.
About the role
- Partnership and Growth Associate selling ServiceCentral’s warranty and repair-service software. Building pipeline, closing new business, and owning customer accounts remotely within Canada.
Responsibilities
- Generate qualified pipeline through outbound calling, email sequences, and social outreach
- Sustain high-volume prospecting across assigned campaigns, verticals, and territories
- Manage and qualify inbound leads with prompt follow-up and routing
- Research accounts and stakeholders to personalize outreach
- Run discovery conversations and deliver online product demonstrations
- Close new business against a quarterly quota
- Hand off opportunities exceeding authority to Specialists, Managers, or Directors
- Route opportunities on the other platform to the counterpart owner
- Own the full commercial relationship for assigned accounts
- Maintain contact cadence and execute standard renewals
- Identify and close upsell and cross-sell opportunities
- Monitor account health and execute save plays
- Own commercial handoff and welcome communications
- Coordinate onboarding with Solutions and Support
- Track time-to-first-value and act on expansion signals
- Audit subscription billing and resolve involuntary churn signals within 24 hours
- Reconcile billing platforms with internal records and verify plan changes
- Surface systemic billing patterns to the Manager
- Support senior colleagues’ larger accounts with routine maintenance, data updates, and configuration changes
- Create and maintain customer-facing Knowledge Base and self-service content
- Verify release notes before publication
- Support go-to-market materials, campaigns, trade shows, and events
- Keep CRM records complete and current with next actions on open opportunities
- Log activity accurately for forecasting and credit
Requirements
- Commercial drive and willingness to carry and beat a quota
- Resilience in high-volume outreach and rejection
- Coachability and ability to act on feedback
- Process discipline for billing audits, cadence management, and CRM hygiene
- Commercial instinct to identify expansion signals
- Clear written communication
- Customer empathy when handling billing disputes and pricing conversations
- Curiosity about the platform and willingness to learn it properly
- Ability to operate within a structured playbook and escalate appropriately
- Ability to conduct discovery conversations and deliver online product demonstrations
- Ability to perform outbound calling, email sequencing, and social outreach
- Ability to manage and qualify inbound leads
- Ability to maintain accurate CRM records and activity logs
Benefits
- Competitive base plus variable compensation
- On-target earnings of $130k CAD
- Variable tied to closed-won new business, pipeline quality, and team performance
- Quota ramps across the first two quarters
- Full benefits
- Remote within Canada
- Working hours overlapping Eastern Time
- Some travel expected, predominantly within North America
- Promotion track to Partnership & Growth Specialist typically within 12 to 24 months
- Share in enterprise deal wins for pipeline built and advanced
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