Practice Growth Specialist

Posted 18 hours ago

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About the role

  • Practice Growth Specialist managing practitioner accounts for Fullscript’s health technology platform. Guiding onboarding, adoption, optimization, and retention through training and relationship management.

Responsibilities

  • Own practitioner relationships across a defined book of business
  • Manage a portfolio of practitioner accounts across onboarding, growth, and retention stages
  • Conduct calls, meetings, and training sessions to support practitioner understanding and platform use
  • Guide practitioners through acquisition, adoption, and optimization by aligning Fullscript capabilities with workflows and goals
  • Identify practitioner needs, challenges, and opportunities through discovery and ongoing engagement
  • Support practitioners in progressing from initial use to consistent and effective execution
  • Communicate via email, phone, and virtual meetings to maintain engagement and momentum
  • Document practitioner interactions, activities, and follow-ups in CRM systems
  • Identify and address adoption or engagement risks, escalating when needed
  • Gather and relay practitioner feedback, insights, and product observations to internal teams
  • Develop working knowledge of Fullscript products, including supplements, diagnostics, wholesale, and integrations
  • Build trusted relationships to support long-term engagement and retention

Requirements

  • 2–4 years of experience in Sales, Customer Success, Account Management, or a similar client-facing role
  • Strong communication, relationship management, and problem-solving skills
  • Experience conducting customer calls, trainings, or presentations
  • Ability to manage a book of business and prioritize work across multiple accounts
  • Experience using CRM systems such as Salesforce or similar tools
  • Ability to learn and apply product knowledge across multiple offerings
  • Experience in healthcare, wellness, or digital health environments is a bonus
  • Familiarity with practitioner workflows or clinical operations is a bonus
  • Experience supporting adoption or behavior change within customer accounts is a bonus
  • Successful background check required

Benefits

  • Remote-first flexibility to work where you work best
  • Flexible PTO
  • Competitive pay
  • RRSP/401k match
  • Stock options
  • Premium benefits package with customizable coverage, paramedical services, and an HSA
  • Fullscript discounts on high-quality wellness products
  • Continuous learning opportunities
  • Accommodations available upon request

Job type

Full Time

Experience level

JuniorMid level

Salary

CA$60,000 - CA$75,000 per year

Degree requirement

No Education Requirement

Location requirements

RemoteCanada

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