Staff Engineer at Sun Life developing digital solutions for Canadians. Leading the technical direction and mentoring engineers in a hybrid work environment.
About the role
- Software Developer responsible for building and maintaining SaaS applications that integrate AI technologies. Collaborating with stakeholders to create scalable solutions at ServiceCentral Technologies.
Responsibilities
- Build and Maintain SaaS Products
- Design, develop, and maintain scalable line-of-business SaaS applications
- Build backend services, APIs, and data models
- Ensure system performance, reliability, and security
- Collaborate with product and business stakeholders to translate operational needs into software solutions
- Integrate AI Capabilities
- Leverage LLMs and AI APIs to enhance product functionality
- Implement AI-driven features such as workflow automation, summarization, data extraction, classification, and intelligent search
- Integrate AI into existing product architecture responsibly and efficiently
- Monitor usage, performance, and cost of AI-powered features
- Architect for Scalability
- Contribute to service-oriented or microservice architectures where appropriate
- Design clean API layers and integration patterns
- Optimize database performance and data structures
- Maintain observability and logging across systems
- Improve and Iterate
- Continuously refine and enhance product capabilities
- Refactor and improve existing systems as the platform grows
- Ship features incrementally and iterate based on real-world feedback
Requirements
- Strong experience building and maintaining production SaaS applications
- Solid backend development skills
- Experience integrating third-party APIs, including AI/LLM services
- Experience crafting AI models and AI agents to accomplish real-world tasks
- Understanding of software architecture and system design
- Ability to write clean, maintainable, and testable code
- Pragmatic mindset — using AI where it creates value, not for novelty
- Comfort working in a fast-moving, solution-oriented environment.
- Preferred but Not Required: Experience with PHP or .Net development stacks
- Experience with MySQL, Oracle database engines
- Experience with microservice architecture
- Experience building or maintaining vertical SaaS or B2B products
- Experience working in small, high-ownership teams.
Benefits
- Competitive base salary
- Performance-based incentives
- Equity opportunities based on role and impact
- Benefits package available
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