Customer Support Coordinator providing multichannel support for Trupanion partners including clinics and breeders. Role involves real - time assistance and strong customer relations skills.
About the role
- Bilingual Field Nurse Case Manager managing patient cases for BioScript Solutions through coordination and collaboration with healthcare providers. Responsibilities include clinic visits, insurance coordination, and patient journey management.
Responsibilities
- Be responsible for the entire coordination of the patient journey;
- Occasional travel for on-site clinic visits;
- Acting as the Primary point of contact for physicians to enroll patients into a NavieGo managed program;
- Establishing and maintaining a strong, trusting relationship with assigned clinics and physicians including site visits;
- Acting as the main resource for NavieGo to request missing or additional information;
- Coordinate and manage all aspects required for prescription drug coverage;
- Coordinate cases with insurance companies, physician's offices and healthcare professionals;
- Coordinate documents and related paperwork to insurance companies;
- Coordinate clinic appointments and drug deliveries within timelines;
- Foster and build relationships with patients and key health care providers;
Requirements
- Bilingualism - English/French - is a requirement
- Registered Nurse designation and current provincial licensing is required
- Minimum of 2 years’ experience in customer/client service and health care reimbursement experience
- Strong proficiency in Microsoft and Google applications (Google apps, Word, Excel)
- Ability to resolve issues effectively and efficiently
Benefits
- Paid time off
- Health insurance
- Wellness programs
- Volunteer time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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