Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
About the role
- Coordinates patient reimbursement and support services for NavieGo branch at BioScript Solutions. Requires bilingualism and strong organizational skills in a fast-paced environment.
Responsibilities
- Undertake the management of specific projects or cases regarding patient reimbursement and coordination for the NavieGo branch
- Responsible for overall management of own patient cases
- Act as the Primary point of contact for physicians to enroll patients into a NavieGo managed program
- Establish and maintain strong, trusting relationships with assigned clinics and physicians
- Coordinate cases with insurance companies, physician' offices and healthcare professionals
- Acquire in depth knowledge of public/private and federal funding mechanisms
- Assist physicians and/or their staff to complete all relevant Patient Support Program forms
- Act as the main resource for NavieGo to request missing or additional information from respective physician offices, pharmacies, and/or other Health Care providers
- Respond promptly and professionally to physician enrolment requests
- Facilitate paperwork required for patient reimbursement renewals.
Requirements
- Bilingualism in English and French is a requirement
- Ability to handle a high caseload in a fast-paced, changing environment
- Minimum of 2 years experience in customer/client service experience
- Strong proficiency in Microsoft and Google applications (Google apps, Word, Excel)
- Professional/courteous/efficient telephone manner
- Proven ability to organize time, set priorities, and multi-task
- Strong communication and interpersonal skills
- Ability to work independently and in a team environment
- High attention to detail
- Prior experience in a reimbursement role is a strong asset
- Experience in biologics will be considered an asset
- Experience in the healthcare, pharmaceutical, or insurance industry is an asset
- Ability to resolve issues effectively and efficiently.
Benefits
- Paid time off to volunteer
- Donation programs
- Community engagement activities
- Charitable initiatives
- Environmental initiatives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Caseworker managing patient and provider support for Cencora’s Innomar Strategies. Implementing case - management protocols and providing telephone support for funding and access issues.
Bilingual Corporate Roadside Assistance Representative handling inquiries for Canadian Tire. Providing customer service with availability for scheduling between 6AM to 11PM.
Bilingual Nurse Case Manager in McKesson's Patient Support Programs. Coordinating patient education and adherence support across the treatment journey in Canada.
Senior Associate at PwC specializing in SAP consulting services for operational efficiency. Analyzing client needs and implementing software solutions across SAP applications.
SAP EAM Consultant focused on delivering SAP solutions to enhance operational efficiency for clients. Collaborating across teams to implement and support complex business processes in SAP.
Customer Payments Specialist identifying and collecting delinquent payments for Equitable Bank. Responsible for maintaining high customer service values while managing collections in residential and commercial mortgages.
Vocational Case Coordinator managing referrals for TSA and EECA programs in Canada. Collaborating with multiple stakeholders and supporting operational efficiencies in vocational services.
Bilingual Senior Integration Specialist managing ongoing data feeds for item catalogs and purchase orders at Sodexo. Collaborating with partners and technical teams to ensure accuracy and integrity of system data.
Bilingual Integration Specialist working remotely with suppliers and technical teams at Sodexo. Maintaining data integrity and collaborating on data flow solutions.